No sound from Samsung Chromebook 3

[DonaldsRump]

I have no sound coming out of my Chromebook, either from the speakers or the headphone jack. I've done everything I can think of including a hard reset, PowerWash etc, and still no joy.

It's still under warranty, so hopefully I'm ok there, but does anyone have any thoughts? When I move the sound/volume slider bar, it's constantly on mute. I can move it to any volume, but when I go back to it, it's back on mute again. The volume icon, interestingly, just shows the speaker and no lines emanating from it at any volume.

Have never seen this on a Chromebook, PC, or Mac. Have called Samsung, and they say send it back to them. I'm just trying to see if there's anything left that I can still try before I mail it off for repairs.

Thank you!

[canetoad]

1. Long shot

Have you muted the sound in another app and it's running, unknown, in the background?

[DonaldsRump]

2. Not that I can see.

I am fiddling around with the machine now, but I can't see any apps.

On top of that, I did a full reset etc, so that should have wiped any setting issues, or so I would have thought.

[Phoenix61]

3. Don't know if this will help but...

I have an iPhone and could not get the sound to work. No phone ring, no text alert, nada... spent days until I remembered a little button on the side of the phone you manually toggle to turn sounds on and off. I had accidentally toggled sounds off while cleaning my phone.

[DonaldsRump]

4. No buttons anywhere

Thanks to you and all others for your sage advice, but I think my Chromebook needs to be fixed. Hopefully, Samsung agrees this is a warranty repair!

[Kali]

5. did you find this?

https://www.samsung.com/us/support/troubleshooting/TSG01110925/

[DonaldsRump]

6. Thanks for this!

[DonaldsRump]

7. Thanks to all for their advice

I finally sent it in to Samsung's authorized repair center in NJ. They said it was liquid damage and the the warranty was consequently void. I wound up scrapping the unit and getting a nice refurbished Chromebook.

I think the water damage fried the sound chips.