Sun May 17, 2020, 09:08 AM

abqtommy (7,548 posts)

Help Me!!! (in screechy falsetto voice from The Fly) I'm trying to do a reset of my son's WIN 10

puter since we got the Blue Screen Of Death this morning. I'm at the point where the screen will
indicate 88% complete then the monitor will display No Signal while the power light either flashes
or stays on steady. I've shut the thing off and on a few times but come back to what I just described What can I expect now?

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13 replies	Author	Time	Post
Help Me!!! (in screechy falsetto voice from The Fly) I'm trying to do a reset of my son's WIN 10 (Original post)	abqtommy	May 2020	OP
Do you have the power cord plugged in?	lpbk2713	May 2020	#1
This may help	mercuryblues	May 2020	#2
Thanks, already have that. I'm in the middle of the RESET process but wondering what's going	abqtommy	May 2020	#3
External monitor?	LiberalArkie	May 2020	#4
Thanks but it's not the monitor. If I do a hard reset it comes up and starts the whole process	abqtommy	May 2020	#5
I had this problem years ago	mercuryblues	May 2020	#6
Can you get it started in safe mode?	DonaldsRump	May 2020	#7
I got it in safe mode, tried this and that then chose to do a OS RESET and I should be	abqtommy	May 2020	#9
Tech hubby says sounds like bad hardware. Ram, hard drive, etc	GreenPartyVoter	May 2020	#8
Thanks all. It's up and running thanks to Disaffected over in General Discussion. Son has	abqtommy	May 2020	#10
maybe post the link so others that have the problem can find it	Kali	May 2020	#11
Oh yeah, I could have said that Disaffected suggested I unplug the power cord then plug	abqtommy	May 2020	#12
...	Kali	May 2020	#13

Response to abqtommy (Original post)

Sun May 17, 2020, 09:12 AM

lpbk2713 (39,249 posts)

1. Do you have the power cord plugged in?

Take the battery out for about a minute and try it again.
If there was no power while a Windows update was in
progress you might have a problem.

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Response to abqtommy (Original post)

Sun May 17, 2020, 09:16 AM

mercuryblues (11,852 posts)

2. This may help

https://www.windowscentral.com/how-troubleshoot-blue-screen-errors-windows-10

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Response to mercuryblues (Reply #2)

Sun May 17, 2020, 09:41 AM

abqtommy (7,548 posts)

3. Thanks, already have that. I'm in the middle of the RESET process but wondering what's going

on. (Got into Safe Mode, did a Recovery, deleted latest quality update, couldn't delete the other class
of update, went for RESET...) Monitor will show 88% complete then go to No Signal with the power light flashing...

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Response to abqtommy (Reply #3)

Sun May 17, 2020, 09:55 AM

LiberalArkie (13,863 posts)

4. External monitor?

If yes, the problem maybe in the connector, disconnect the monitor cable from computer and plug back in.

Happens on my cdmi monitor all the time.

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Response to LiberalArkie (Reply #4)

Sun May 17, 2020, 10:05 AM

abqtommy (7,548 posts)

5. Thanks but it's not the monitor. If I do a hard reset it comes up and starts the whole process

over again. At this point I don't know if it's working or it's a bug or a feature...

Started with Blue Screen Of Death and I'm losing hope... I know, I shoulda bought a Mac...

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Response to LiberalArkie (Reply #4)

Sun May 17, 2020, 10:15 AM

mercuryblues (11,852 posts)

6. I had this problem years ago

When W10 1st came out. it was a known problem that it conflicted with my anti-virus program. I forgot what one I was using at the time. I ended up restoring the PC to a previous backup date, downloaded a free virus program, deleted the program that I had, let the "fixes" update. Defragged and cleaned disc. Reinstalled my virus program.

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Response to abqtommy (Original post)

Sun May 17, 2020, 10:20 AM

DonaldsRump (4,890 posts)

7. Can you get it started in safe mode?

Safe mode disables a lot of drivers etc and effectively gives you a bare minimum working computer that allows you to fix things.

Give it a try: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

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Response to DonaldsRump (Reply #7)

Sun May 17, 2020, 10:41 AM

abqtommy (7,548 posts)