Wed Aug 5, 2020, 07:08 AM

angstlessk (11,553 posts)

AT&T is throttling my internet

Yesterday I did a speed test...0.0 download, and 0.3 upload. I cannot play a video, and today I can't get my gmail.

Day before yesterday, I called because my internet kept going from out to limited, and had no internet for most of the day.

They do something every now and again, and use the time to promote 'uverse' which I am not interested in.

Does anyone know who I can call in regards to this problem? I'm afraid to call their regular numbers, as that is what got me into this mess, and my gmail is now useless.

8 replies, 566 views

Thread info Bookmark this thread Trash this thread

Reply to this thread

Always highlight: 10 newest replies | Replies posted after I mark a forum

Replies to this discussion thread

8 replies	Author	Time	Post
AT&T is throttling my internet (Original post)	angstlessk	Aug 5	OP
Never had AT&T but I have found	safeinOhio	Aug 5	#1
Yup	Sherman A1	Aug 5	#2
Had AT$T	Sherman A1	Aug 5	#3
I now have Charter and my cable has gone way up.	safeinOhio	Aug 5	#4
Same here on the phone and the Charter bill	Sherman A1	Aug 5	#5
Same here and often connection is lost while reading DU.	quaint	Aug 5	#6
Fixed wireless might help	Bobstandard	Aug 5	#7
They are doing something with phone and text. Every handful of days I have a handful of days calls	LizBeth	Aug 5	#8

Response to angstlessk (Original post)

Wed Aug 5, 2020, 07:22 AM

safeinOhio (21,052 posts)

1. Never had AT&T but I have found

that any carrier I have had will do about anything to keep me from cancelling their service. Last one was Verizon. Went in and told them I was switching to a service that only charges $45/month. The guy said hold on and went to talk to someone else. Came back and said he just found a new plan that could match that.

Reply to this post

Response to safeinOhio (Reply #1)

Wed Aug 5, 2020, 07:30 AM

Sherman A1 (32,901 posts)

2. Yup

That is the first thing to try.

Reply to this post

Response to angstlessk (Original post)

Wed Aug 5, 2020, 07:31 AM

Sherman A1 (32,901 posts)

3. Had AT$T

The speeds were incredibly slow and I switched to Charter.

Reply to this post

Response to Sherman A1 (Reply #3)

Wed Aug 5, 2020, 07:39 AM

safeinOhio (21,052 posts)

4. I now have Charter and my cable has gone way up.

Planning on dropping my cable and keeping my internet and home phone. Can't wait to see what they can now offer.

I've learn to always buy my iPhone from Apple. If you take the Verizon or AT&T phone you have to get a new phone if you change. Not so if you buy from Apple and you get a 2 year warranty, not the year one.

Reply to this post

Response to safeinOhio (Reply #4)

Wed Aug 5, 2020, 07:52 AM

Sherman A1 (32,901 posts)

5. Same here on the phone and the Charter bill

I was going to drop the TV part of the service, but we decided to keep things as they are when the pandemic hit.

I have been buying my phones as you mentioned for awhile. Take them from the Apple store to T-Mobile and have them activated. In the last case the fellow switched over all my information for me and set it all up.

Reply to this post

Response to angstlessk (Original post)

Wed Aug 5, 2020, 09:01 AM

quaint (320 posts)

6. Same here and often connection is lost while reading DU.

Charter not an option in North O.C. California. Only need internet, hungry for suggestions.

Reply to this post

Response to angstlessk (Original post)

Wed Aug 5, 2020, 10:36 AM

Bobstandard (160 posts)

7. Fixed wireless might help

I live in a semi rural area of Nor Cal where there is no cable and AT&T refuses to do long promised upgrades. Finally worked out internet access from a fixed wireless provider. Long story short, If you have line-of-sight to a fixed wireless transmitter you can get blazing speeds. The google tells me that these guys offer fixed wireless in OC. Check

https://vectus.com/wireless-internet-orange-county

Reply to this post

Response to angstlessk (Original post)

Wed Aug 5, 2020, 01:59 PM

LizBeth (5,241 posts)

8. They are doing something with phone and text. Every handful of days I have a handful of days calls

are horrible and frustrating and text do not go thru. I have to call them and have put it off.

Reply to this post

Computer Help and Support (Group)