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Thu Aug 27, 2020, 05:40 PM

I have a question about TV audio problem (I know it's not a computer question but

you people are so knowledgeable I'll ask you just in case you can help)

My TV audio is fine.... except for one channel..... CNN. Since last week it's been cutting out.... at first I thought it was just because some people are Skyping or Zooming from home and the audio would cut in and out. But now I realize it's that channel. I opened the Spectrum TV app on my tablet and the audio is fine, it's just on my Samsung tv which is about 9 years old.

Is my television on the blink? (I rebooted but that didn't solve it).

So why would just one channel be wonky?

Thank you for any ideas.

11 replies, 841 views

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Arrow 11 replies Author Time Post
Reply I have a question about TV audio problem (I know it's not a computer question but (Original post)
IcyPeas Aug 27 OP
Phoenix61 Aug 27 #1
IcyPeas Aug 27 #2
mn9driver Aug 27 #3
IcyPeas Aug 28 #7
klook Aug 27 #4
IcyPeas Aug 28 #8
Phoenix61 Aug 27 #5
IcyPeas Aug 28 #9
LunaSea Aug 27 #6
IcyPeas Aug 28 #10
LunaSea Aug 28 #11

Response to IcyPeas (Original post)

Thu Aug 27, 2020, 05:44 PM

1. Sounds like a buffering issue with your tv.

Not sure if you can adjust that but maybe try putting it in gaming mode?

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Response to Phoenix61 (Reply #1)

Thu Aug 27, 2020, 05:46 PM

2. gaming mode? it's not a smart tv so I don't think I can do that

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Response to IcyPeas (Original post)

Thu Aug 27, 2020, 05:46 PM

3. Are you streaming? Using an app?

If so, you may need to update the television software or the app.

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Response to mn9driver (Reply #3)

Fri Aug 28, 2020, 02:16 PM

7. no, it's fine on my tablet (the app)

the problem is just on my TV.

I found a workaround. If I rewind a couple of seconds then play it seems to be fine. weird.

thanks for reply!

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Response to IcyPeas (Original post)

Thu Aug 27, 2020, 05:48 PM

4. Do you have a high-definition and standard version of the channel?

If so, does the problem manifest on both HD and standard versions? (On my system these are two different channel numbers.)

Since itís OK on your tablet, it does seem it could have something to do with the TV (or the ďset-top box,Ē if you have one.) Have you tried rebooting that device?

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Response to klook (Reply #4)

Fri Aug 28, 2020, 02:18 PM

8. yes, it's happening on both.

so weird that it's only on one channel.

thanks for replying.

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Response to IcyPeas (Original post)

Thu Aug 27, 2020, 05:49 PM

5. If it's hooked to a cable box it may be the box.

The tv just plays what itís fed. Iíve had an issue with only one or two channels not working and it was the box.

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Response to Phoenix61 (Reply #5)

Fri Aug 28, 2020, 02:19 PM

9. oh really? hmmm

if it keeps happening I will be forced to call Spectrum. LOL At least it could be changed out easily if that would fix it.

thank you

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Response to IcyPeas (Original post)

Thu Aug 27, 2020, 05:49 PM

6. Have you searched the make and model?

Perhaps you are not the only one with the problem.

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Response to LunaSea (Reply #6)

Fri Aug 28, 2020, 02:21 PM

10. i did do this

couldn't find my particular problem. I wonder how long tv sets last nowadays? Is 9 years considered "old"?

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Response to IcyPeas (Reply #10)

Fri Aug 28, 2020, 06:36 PM

11. Good thinking!

Do you have another tv?
If so, hook it up and determine whether the problem is the signal or the tv.
I can't imagine a tuner losing part one frequency only.



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