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Mon Aug 31, 2020, 12:53 AM

Question about Hotmail for my mom, please?

She's 95, amazing for her age, and we email all the time. The thing is, she occasionally loses an email in "drafts" and then doesn't know how to send it when she finds it again. She insists that in the current draft email, my address is present in the "to" section but there's no "send" button.

I haven't used Hotmail in decades and have no idea what she's looking at or how to talk her through it. I'm supposed to call her early tomorrow morning to straighten this all out. Can anyone here help, please?

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Response to silverweb (Original post)

Mon Aug 31, 2020, 01:05 AM

1. A draft is not complete - therefore it needs by definition to be completed

There is in hotmail a little icon that is a pencil that is “edit”. It appears only in drafts. When your Mom opens the email in the draft folder she needs to click this icon to finish and complete the draft.

As soon as the edit “pencil” is clicked, a “send” button will appear in the email.

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Response to Pachamama (Reply #1)

Mon Aug 31, 2020, 01:23 AM

3. That's got to be it!

Thank you very much. I've been using Gmail for many years and even drafts have the "send" button available, so I couldn't figure out why she was having so much trouble. Now I can walk her through it in the morning and we'll both have learned something.

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Response to silverweb (Original post)

Mon Aug 31, 2020, 01:11 AM

2. If she hasn't filled in a *recipient email address on that line

('send to'____), the message in the drafts folder does not have a 'send' button, just a faint 'reply' or 'forward' symbol.

I just tried and that's what happened in my system.

Make sure she has completed the message, fills in the subject line & recipient email address line before hitting 'send.'

I hope that helps, good luck, ~ A. Blue.

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Response to appalachiablue (Reply #2)

Mon Aug 31, 2020, 01:26 AM

4. That was the first thing I asked her:

Is my email address in the "to" portion? She said it was, so that wasn't the problem. I think pachamama has it right: She needs to click on the pencil to edit and complete the email, then she'll be able to send it. Thanks for your input!

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Response to silverweb (Reply #4)

Mon Aug 31, 2020, 01:34 AM

7. I saw Pachamama's note after mine; that pencil edit feature

is fairly new, to me at least. Now I recall futzing around once, finally clicking the pencil & I could finish & send.

Glad it's solved, and you both can communicate!

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Response to appalachiablue (Reply #7)

Mon Aug 31, 2020, 01:42 AM

8. I'm glad it's solved, too.

She's on the other side of the country and email is how I share pictures and videos with her. I'd love to get her on Zoom or Hangouts or some other video service, but first she'd need a device that can handle it and that's an issue.

I'll take what I can get in terms of communication, though. Being able to retrieve a draft and actually send it is a big deal for her, so I'm happy.

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Response to silverweb (Reply #8)

Mon Aug 31, 2020, 01:47 AM

10. Good! Enjoy conversing with your mom, they're the best!

How I wish I could be with mine, or talk to her but she's passed. Miss her every day.

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Response to appalachiablue (Reply #10)

Mon Aug 31, 2020, 01:57 AM

11. I'm very sorry for your loss.

It's something I prepare myself for and I know how lucky we are that she's still here. We're both very aware that time is slipping away all too quickly.

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Response to silverweb (Reply #11)

Mon Aug 31, 2020, 02:43 AM

14. That's terrific you're aware, appreciate and love all you can.

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Response to appalachiablue (Reply #2)

Mon Aug 31, 2020, 08:59 AM

16. Thanks! I suspected the need for clicking the "edit" pencil, but...

... I couldn't reproduce it! I created a whole bunch of drafts... no edit pencil. No I know why it shows up only "randomly." I've been wondering forever!

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Response to silverweb (Original post)

Mon Aug 31, 2020, 01:27 AM

5. Along with the excellent suggestions above, does you guys know how to Zoom?

Zoom allows screen sharing with a click of a button.

That way you can see what she's looking at

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Response to mr_lebowski (Reply #5)

Mon Aug 31, 2020, 01:32 AM

6. I can Zoom, she cannot.

She has a desktop PC that apparently doesn't have a camera and she refuses to own a cell phone (go figure!), so we can't Zoom or do any other kind of video call. It's all either voice-only calls or email, unfortunately. At least we've had help figuring out the email draft mystery!

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Response to silverweb (Reply #6)

Mon Aug 31, 2020, 01:46 AM

9. She doesn't need a camera to screen share with Zoom.

Maybe doesn't even need a mic ... Not sure, but quite possibly you can still connect a meeting with the app and use screen share with neither a mic nor camera. Then you talk on the phone at the same time.

It's worth a shot if the simpler instructions above don't work.

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Response to mr_lebowski (Reply #9)

Mon Aug 31, 2020, 02:03 AM

12. Interesting.

Long-distance instructions are a little harder than in-person ones, so I'm not sure how I'd help her set that up without being there. Something tells me she'd say it's "too complicated" and pass on the idea. What we've been doing works, so we'll probably just keep things the way they've been.

I'm sure the simple solution of using the pencil edit icon will work just fine. If not... well, I know where to find you helpful sorts when I need you. Bwahahaha!

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Response to silverweb (Reply #12)

Mon Aug 31, 2020, 02:22 AM

13. It's really pretty easy ...

And I'll just point out that if you set this up, you can then always help her with computer problems because she can share her screen with you any time.

Don't have to switch to using it for your talks (in fact if she has no mic either, you can't), just for computer issues. Talk on the phone while she shows you her screen with Zoom

https://zoom.us/client/latest/ZoomInstaller.exe

That's if the edit thing doesn't work.

Also, you can go through the same steps she would using that link, even if you already have Zoom on your machine.

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Response to silverweb (Original post)

Mon Aug 31, 2020, 08:54 AM

15. What OS is she running?

Windows 8 and Windows 10 both have very easy to use screen capture features. Window's 10 has shift/windows-logo/S to capture then paste with good ol' ctrl/V. You'd need to walk her through getting to Snip in Windows 8. Anyway, she could take a picture of what she's seeing and send it to you. You could post it here if necessary.

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