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Thu Apr 15, 2021, 03:53 PM

Help - Question re: McAfee Anti-virus (corrupt web advisor?)

This issue involves Windows 10 & McAfee anti-virus V 16.0. I contacted McAfee via online chat because during the last few months, I have been unable to download any photos or software or anything I used to be able to download. Every attempt results in "Failed - virus scan failed". Even trying a 'save image as' of simple photos from long-time friends always results in "virus scan failed'.

The first thing that the chat tech writes is that my McAfee web advisor is corrupted, and I need to uninstall it. I'm rather paranoid about hackers, malware, viruses, etc., so right away I'm suspicious about uninstalling / re-installing software just for web advice. I ended the session.

Have any DUers out there ever heard of corrupted McAfee web advisor software? Should I be suspicious? Is it safe to return to McAfee online and do what I'm instructed?

Thanks - John

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Reply Help - Question re: McAfee Anti-virus (corrupt web advisor?) (Original post)
Number9Dream Apr 15 OP
teach1st Apr 15 #1
Number9Dream Apr 15 #2
TwilightZone Apr 15 #3
TheRealNorth Apr 15 #4
Number9Dream Apr 16 #6
Earth-shine Apr 15 #5

Response to Number9Dream (Original post)

Thu Apr 15, 2021, 04:09 PM

1. I don't use McAffee, but

Web Advisor appears to be troublesome to some users.

If you uninstall, Windows Virus and Threat Protection should automatically kick in until you reinstall. It does a good job. If you're paranoid, keep browsers closed unit you reinstall.

Here is some additional info from McAffee:

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx

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Response to teach1st (Reply #1)

Thu Apr 15, 2021, 04:30 PM

2. Thanks for replying - I'll follow your advice and try again

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Response to Number9Dream (Original post)

Thu Apr 15, 2021, 04:45 PM

3. I second the suggestion to get rid of McAfee.

Windows 10 has solid anti-virus protection built-in. It should be sufficient for most users, and browsers like Chrome and Edge have some anti-phishing processes built-in.

If you have trouble removing McAfee, there's a tool available that will assist in stubborn cases.

It's available here, under "Method 2" (download and run the MCPR tool):

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?showFooter=false&articleId=TS101331

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Response to TwilightZone (Reply #3)

Thu Apr 15, 2021, 07:45 PM

4. I dislike McAfee as well

I have been using Webroot internet security and have had far less problems then what I had with McAfee.

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Response to TwilightZone (Reply #3)

Fri Apr 16, 2021, 04:51 PM

6. Thanks for taking time to reply

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Response to Number9Dream (Original post)

Thu Apr 15, 2021, 08:37 PM

5. I will "third" the suggestion to get rid of McAfee.

For 99% of users, the built-in protections of Windows are more than adequate.

The last time I did an uninstall of McAfee, it damaged some Windows files.

You may wish to do a clean install of Windows.

"Gotta nuke it from space, just to be sure." -- Aliens

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