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Thu Aug 19, 2021, 04:00 PM

I Bought A Microsoft Surface 7 Around Dec 2019 & Determined To Learn How To Use It I.....

purchased an in-store one-on-one learning package for $100+. I was able to make 3 sessions at the Microsoft Store at the Woodfield Mall in Schaumburg, IL before the pandemic hit. They were very helpful - but as everywhere - they shut down the store operations because of Covid pandemic.

I was counting on getting back to the one-on-one learning at the store when this pandemic eased - but lo and behold - Microsoft shut down all their brick and mortar stores in the interim - and now I feel cheated. I signed up and paid for one-on-one training and they pulled the plug. I'm out $100 minus 3 sessions - with no one to ask how I get what I paid for.

Best Buy has added Microsoft sections in their stores - but when I go in to Best Buy and ask them for a Microsoft contact person - area Microsoft Manager - they say they don't have one. I can't believe that they have no interface with corporate Microsoft.

I'm wondering if anyone else here on DU has run into a similar situation and how you handled it?

Who do I contact? How do I get satisfaction? Can I get my money back if they didn't hold up their end of the deal?

I know that they'll probably say I can get info on their website - but I signed up for one-on-one training. When I'm able to ask questions as in an in-person training session - for me it's the best way for me to learn. I'm a senior citizen and a concrete learner. I don't do well with on-line training as there is no immediate feedback.

Any suggestions as to what I should do?

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Arrow 7 replies Author Time Post
Reply I Bought A Microsoft Surface 7 Around Dec 2019 & Determined To Learn How To Use It I..... (Original post)
global1 Aug 19 OP
Earth-shine Aug 19 #1
Dream Girl Aug 19 #2
AllaN01Bear Aug 19 #3
brush Aug 19 #4
global1 Aug 19 #5
brush Aug 19 #6
MerryHolidays Aug 20 #7

Response to global1 (Original post)

Thu Aug 19, 2021, 04:26 PM

1. Microsoft has no customer service.

There's no one to call, and conversely, no one will call you. (Any time one gets a call from MS, it's a scam.)

A good recourse would have been your credit card company, but it's probably too late for that.

My advice is that you chalk it up to experience and move on.

If you have only lost $100 over computer equipment, consider yourself lucky. I've lost thousands.

Perhaps there are YouTube videos you can watch to learn about the tablet.



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Response to global1 (Original post)

Thu Aug 19, 2021, 04:33 PM

2. Tweet their retail customer service.

 

Tweets are a great way to revolve issues. @MicrosoftStore is their Twitter handle. I had an issue with Apple an response fro my tweet was nearly instantaneous

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Response to global1 (Original post)

Thu Aug 19, 2021, 05:14 PM

3. any thing i learn , i print it out and put it in a note book.

been doing this for a while.

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Response to global1 (Original post)

Thu Aug 19, 2021, 05:43 PM

4. Are there no youtube tutorials on it?

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Response to brush (Reply #4)

Thu Aug 19, 2021, 06:08 PM

5. Did You Not Read My OP?.....

I paid for one-on-one in person training. Microsoft didn't live up to its end of the bargain.
Now - I want my money back.

I could have gone to youtube tutorials in the first place if I wanted to.

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Response to global1 (Reply #5)

Thu Aug 19, 2021, 06:21 PM

6. Sorry I mentioned it then. But you don't seem to have any other option.

If you're patience and pay attention, you can learn at your own pace with tutorials.

Also you might try VTC training cds and/or videos.

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Response to global1 (Original post)

Fri Aug 20, 2021, 03:52 AM

7. Dispute with the credit card company (assuming that's how you paid for it)

Credit card companies have been VERY sympathetic to covid issues, and this is clearly one of them.

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