Asus win11 all locked up but it's on.

[Captain Zero]

Yesterday there was a win11 update.
Today I entered my pin and my desktop came up.

Mousepad doesn't work.
Mouse just flashes that it's not connected.
Can't scroll or click on the screen.
Nothing scrolls or clicks.
Ctrl Alt del does NOTHING
The power button does nothing

But it's on.
Icon for internet indicates it's on internet.

Any ideas?

[Hermit-The-Prog]

1. pop...

https://pop.system76.com/

[usonian]

4. My low-tech brother used to lose his peripherals regularly with each update. Kind of pissed him off.

Had to download drivers every time. (but how?)

Anyway, he switched to Ubuntu Linux, sold by and supported by that little company, Dell.

Has not bitched in years.

Just a data point.

----
He had problems with system76, and I told him it was because he wanted his outdated and cheap BT keyboard and mouse to work.
(Tail wags dog)
I think he got new and supported peripherals with the Dell.

[Hermit-The-Prog]

5. A similar tale of troubles going away...

Years ago, I helped a local business convert from hand-written index cards to a PostgreSQL database. They wanted to use the system that came on their shiny new computer -- Windows - because 'everybody else' used it. That worked for about a month.

I was having to make 2 or 3 road trips a week to straighten the thing out even though I'd set it up so they could access the database via browser. Finally, I installed Debian on the computer. The only road trips I made after that were once a month to deliver printed reports (they just didn't want a printer in the office).

I'll never understand why people put up with MS software.

[TexasTowelie]

2. Reboot.

That's always a good starting point before trying to mess with the settings.

Check batteries in the mouse.
Check the RF chip in the USB port that your mouse uses.

You can also use the ease of accessibility keyboard that will appear on your screen. You may need to download a new driver for your mouse.

Good luck.

[Captain Zero]

7. It's on but it won't reboot by any method

Ctrl Alt del
Power button

Neither of the above works.

[cilla4progress]

3. Fascinating because my Windows locked up yesterday

for 5 hours while I went online with MS online assist. First guy attributed the problem to a conflict with AVG and disabled it - telling me Windows Defender is sufficient antivirus protection, which I need to research.

2nd guy had me reinstall Windows 11.

Neither told me there was an update.

Very arrogant and problematic...I was in a mandatory training and couldn't access any document files.

[Earth-shine]

6. Windows Defender, which is built into Windows 10 & 11, is sufficient for 99% of users.

Anti-virus programs tend to be resource-intensive. Windows Defender generally runs lightly in the system.

I support a number of users. We've all been using just Defender for many years.

[cilla4progress]

8. Very helpful!

Why can't MS send out a heads up before they do this??? It really messed up my attention to my training and thank goddess I didn't need into my document drives for a hearing or other work event!

Is it possible that AVG interfered with the update?

What about AVG's other features I pay for: tune-up, security, breachguard. Also unnecessary/redundant?

Thanks for your expertise!

[Earth-shine]

10. Generally, Windows does warn the user about imminent updates.

When one attempts to restart or shut down, if updates are available, it will give the options to restart|restart with update or shut down|shut down with update.

If it forced the update on you, it is likely that previously you didn't notice these options. You can only ignore the updates for a week.

There are other people here complaining about this. I wonder if MS did something out of the ordinary this time.

Those other AVG features are things that the ordinary user does not need. Anti-virus companies like AVG, Norton, and so many others compete with each other by adding features with important-sounding names. In reality, they take over the computer and restrict your access to files and websites.

At no cost to you, Defender provides spyware, anti-virus, and firewall protection. What else do you need?

Anti-virus programs can be difficult to remove. They, themselves, can act like viruses getting their hooks deep into Windows. Uninstalling the program can leave holes in the Windows software. The best way to remove them is to reinstall Windows.

Because the AVG program does interact with Windows at a low level, it is quite possible that AVG is the reason the update didn't go well.

I generally advise people to keep their systems as simple as possible. No unnecessary software.

Make regular and redundant backups of your documents, data files, photos, music, etc. The things you create are irreplaceable.

One day, another Windows disaster might force you to move on to another computer. If your backups are current, you'll be able to make the move.

Good luck.

[cilla4progress]

12. Thanks - very helpful!

I agree...AVG is a monster. It constantly prompts me to add more features and now I have redundancy and complexity I don't think I need!

I just spent 45 minutes on the phone with AVG and they told me they would (and did) reconfigure my AVG so it doesn't interfere with MS updates in the future. I have to take them at their word...

Also, they told me they found Chromium software on my computer...it's pretty buried, doesn't show up in list of programs or appdatalocal... It does show up in a folder under computerHKEY_USERS...software. He wanted to refer me to an expert outside their system to pay $119 for them to remove it. I declined...

Do you know anything about Chromium? It's apparently open source sw from Google than can provide an entrance for hackers? It doesn't show up in my Chrome extensions, either...

Jeesh! Thanks!!

[Earth-shine]

13. Chromium is not in itself dangerous. It's used by programs like MS-Edge that access the web.

Don't worry about Chromium. It won't hurt you. Worry about AVG.

I think the AVG people are gaslighting you to get you to pay more for things you don't need. This is how these companies stay afloat. They have a product people don't actually need.

At this point, AVG has embedded its tentacles deep into Windows.

Whether you continue to pay for it or let it expire, AVG will continue to bother you with scary spurious messages.

You can try to remove it (fight with it, it won't go easily) or reinstall Windows (nuke it from space).

My opinions about Windows Defender and AVG come from people who have more expertise than I do.

When MS entered the anti-virus game (circa 2006), it was a gamechanger. I no longer had to deal with Norton and McAfee.

I can answer more questions for you, but I cannot talk you through a Windows reinstall. There are too many steps. The procedure is not difficult, but it's good to have it be done by someone with experience.

Good luck.

[cilla4progress]

14. Thanks.

Not worried about reinstalling Windows.

What about AVG driver update? Is that something you think folks need?

Thank you Earth-shine. You are a gem, indeed!

[Earth-shine]

15. I really don't think AVG has anything you need.

Windows will keep your drivers current. It's one of the things that happens during the updates.

I have a sophisticated Windows workstation with multiple disk drives and monitors. I have several video and audio editors, office software, printing programs, web development, and so much more. Yet, I generally keep my Windows Defender turned off so it doesn't eat any system resources. I'm walking a tightrope without a net, but I never have problems. Why?

The secrets to being secure ... don't click strange links, don't download unknown software, and don't visit porn or gaming websites.

Also, use only a local account (not an administrator account).

And have backups. Lots of backups. (1) Clone the system drive. (2) Backup the data files. (1&2 are separate operations.)

Security software cannot stop users from doing stupid things.

My backups let me live dangerously. But, for the people I support, I keep the systems as simple as possible with Defender always on.

[cilla4progress]

16. Fabulous -

Thanks!!

[Nittersing]

9. Is there a battery you can remove?

Since you can't shut it down... maybe that would force it.

[Wonder Why]

11. Don't use Windoze. Use Linux.

[Susan Calvin]

17. Something that worked on my Asus Transformer tablet.

Hold the power button down for a long long long long long long time. If it doesn't work plugged in, try it unplugged, or vice versa.

[Captain Zero]

18. Thanks for the ideas. What finally worked. Letting the battery run down and

plugging it back in.

Then everything worked as per the normal 'features'. haha.