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Sat Jun 8, 2013, 11:00 AM

AVG might be the reason(?) I can't install my Download Accelerator Plus (Speedbit)

Both are free versions but extremely helpful in maintaining a clean/lean computer. I've contacted both companies and so far the only suggestion has been to temporarily disable AVG so the DAP setup would run. When I did so, DAP would install only 6% of the program (as opposed to the earlier 13%) before stopping.

Recently re-installed Windows 7 for a fresh start; I added DAP to that firewall exception list in addition to the AVG and even temporarily disabled it in addition to the AVG with no improvement. Still can't complete installation of DAP. These are two programs I'm too fond of to do w/o.

Here's how the error message goes:
.........................................................................................................................

support@speedbit.com t downloads fine, but when I try to install it, I get this error list:

dap: Problem signature:
Problem Event Name: APPCRASH
Application Name: dap10_e95385b753_setup.exe
Application Version: 0.0.0.0
Application Timestamp: 4f47e2e4
Fault Module Name: SBupd.dll
Fault Module Version: 1.0.3.8
Fault Module Timestamp: 51b0a9af
Exception Code: c0000005
Exception Offset: 000b7917
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
......................................................................................................................................

Other programs on the machine include IE10 (w/win7 update1 pack), Chrome (my preferred browser), IOBIT malware, ThreatFire behavioral antivirus, AdFender, and Revo Uninstaller. They played fine with everything else on my previous and original Windows 7 installation. I downloaded the FF setup but won't even try to install that unless the other two browsers fail.

Another problem with AVG now is that I can't get it to give me a search window, which I prefer for it's protection value.

Is there any chance I might've set my windows internet to such a high security level that it interferes with non-internet things like software installation? I'm grasping at straws here! My computer's hard drive is indeed cleaned up remarkably, but what use is that if I can't reinstall new versions of my favorite earlier programs? DAP is one of the best I've ever found.

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Arrow 20 replies Author Time Post
Reply AVG might be the reason(?) I can't install my Download Accelerator Plus (Speedbit) (Original post)
IrishAyes Jun 2013 OP
steve2470 Jun 2013 #1
IrishAyes Jun 2013 #2
steve2470 Jun 2013 #3
IrishAyes Jun 2013 #4
Denzil_DC Jun 2013 #5
Phlem Jun 2013 #6
Phlem Jun 2013 #7
IrishAyes Jun 2013 #19
IrishAyes Jun 2013 #9
Phlem Jun 2013 #10
steve2470 Jun 2013 #11
IrishAyes Jun 2013 #8
hobbit709 Jun 2013 #12
IrishAyes Jun 2013 #13
hobbit709 Jun 2013 #14
IrishAyes Jun 2013 #15
hobbit709 Jun 2013 #16
IrishAyes Jun 2013 #17
hobbit709 Jun 2013 #18
IrishAyes Jun 2013 #20

Response to IrishAyes (Original post)

Sat Jun 8, 2013, 12:50 PM

1. is your Windows Defender also disabled ?

Also, run Task Manager to see exactly what's running before you install.

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Response to steve2470 (Reply #1)

Sat Jun 8, 2013, 10:43 PM

2. (sigh)

Twice I disabled AVG, Windows Firewall (my only one) and Windows Defender, then tried to install DAP. Twice, thinking maybe I made an unnoticed mistake the first time. No luck. For the third time now, tomorrow I'll download the DAP software again and try once more before screaming.

I have 10% of my hard drive left and want to keep the computer as lean and clean as possible. But I need DAP!

(BTW, I did run Task manager also)

Any more ideas? Please?

With the recent reinstallation of Win7, I did have errors on Internet Explorer until finally the rush of Windows Updates seems to have cured IE's problem. Maybe some future WinUpdate will fix things if nothing else does first. But man, how I hate slow downloads.

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Response to IrishAyes (Original post)

Sat Jun 8, 2013, 11:06 PM

3. last stab:

1- Sometimes downloads are bad, so if you can run a CRC check/MD5 on the downloaded program, that would be good.

2- I'd copy that error message in a message to the support people at the company. Good luck.

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Response to steve2470 (Reply #3)

Sat Jun 8, 2013, 11:14 PM

4. Well, I'll save that info for later need

But for now DAP has actually downloaded and installed! It happened when I finally thought to try the Windows compataibility tool. When asked which OS the program had previously worked on, and there was no way to say 'previously installed Win7, I selected "I don't know." Then I was told to start the program (which for me meant trying installation) so I tried again. Another refusal. THEN I GOT SO MAD THAT I did the compatibility thing again - AND IT WORKED!

When I selected the included Speedbit Video Downloader and the Speedbit Video Accelerator, the same error message started, but now I have no worries about those 2 add-ons working tomorrow when I have time to run compatibility again. Late for an old lady now.

Again, thanks for your absolute help. I was desperate.

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Response to IrishAyes (Original post)

Sun Jun 9, 2013, 06:27 PM

5. Try starting up your computer in Safe Mode

(I don't use Windows 7, but assume it has that), then see if Download Accelerator Plus will install.

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Response to IrishAyes (Original post)

Tue Jun 11, 2013, 04:37 PM

6. I wouldn't install DAP

I just finally uninstalled it completely. It constantly impacted my PC's performance, from super slow start ups to just crashing and taking my PC down. Ever since I removed it my PC is faster and totally stable.

You also can't uninstall it. The uninstall process just reverts your search back to normal, that's it. I had to use REVO Uninstall to get it off my machine. There's also a load of registry entries that it leaves behind, fortunately REVO tracked those down too.

Just my opinion. Good luck to ya.

-p

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Response to Phlem (Reply #6)

Tue Jun 11, 2013, 04:40 PM

7. PS

If your using Chrome it has a download accelerator extension called "Avant Downloader"

-p

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Response to Phlem (Reply #7)

Sat Jun 15, 2013, 03:21 PM

19. OK

I've been thinking of ditching AVG entirely since it fooled me before. And that business of using the supposedly Safe Search toolbar to sneak in ads really bugs me. I suppose there might even be reasons not to use Chrome either, but I like it better than IE or even my former favorite FireFox, because that one won't load some pages with frames.

Everyone's suggestions have been very much appreciated.

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Response to Phlem (Reply #6)

Wed Jun 12, 2013, 10:20 AM

9. I'm a big REVO fan too!

Love it, love it, love it. Enough to send them a donation even though it's free.

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Response to IrishAyes (Reply #9)

Wed Jun 12, 2013, 12:43 PM

10. I do the same.

even if it's free, if it saves your posterior, they deserve money that for sure!

-p

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Response to Phlem (Reply #6)

Wed Jun 12, 2013, 04:45 PM

11. Revo Uninstall rocks nt

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Response to IrishAyes (Original post)

Wed Jun 12, 2013, 10:18 AM

8. Dear Hearts and Gentle People,

I managed to force DAP onto the hard drive and it worked for just awhile, not long though. Eventually Windows informed me that it doesn't accept DAP anymore, so I gave up on that one.

Further research has taught me that Microsoft and AVG are partnered now, so that's probably much of the reason. However! I also found out that AVG had been forced to stop using its AVG Secure Search toolbar to load unwanted ads, and supposedly they've quit but why should I trust sneaks? So I'm keeping AVG Free except not using the firewall since I don't believe in double firewalls. AVG, even the free version, has been beefed up to the point that perhaps I won't miss DAP.

A slight aside: y'know how the complete, standalone OS disks from one manufacturer won't work with another manufacturer's machine? At least they're not supposed to. Back in the day, I actually made an HP computer swallow an Acer OS disk. It only worked a few days, but it made me loath to give up on anything very quickly.

I mention that because I'm furious with Skype (also partnered with Microsoft now) because, lacking a cell phone and not willing to pay for landline long distance monthly service that I don't need more than once every few years, I tried Skype yesterday. #1, they leave up instructions that are out of date. They also don't offer you an availability-for-your-area check right up front. Between the two, I wasted umpteen hours trying to make something work that had no possibility. So after confirming that I had a skype number, I tried calling Skype directly from my landline phone, supposedly the simplest method. Skype would give me a ring alright but would only beep twice and I could NOT choose any option 2 because it wasn't there. So finally I got on the chat line where supposedly someone could help me, only to find out that the person wasn't very fluent in English and knew absolutely squat in the second place. I told them I was going to tweet and yelp all over the internet, and that starts here today.

By that time I was desperate and tried Google Voice. Long story short, virtually the same results. I'm willing to bang my head against brick walls for a good cause, but to come up blank on two different matches left me not only exhausted but furious. If those companies had only let a new customer know right up front that there was no service in my area (remote MidWest) no matter how well their software installed and no matter how it kept dangling the carrot of success before me, I would've been disappointed but not mad enough to go to the town dump and kick rats. (Community Help for both companies pretty well confirmed that I was not doing anything wrong to cause the problems.)

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Response to IrishAyes (Reply #8)

Thu Jun 13, 2013, 07:36 AM

12. I've never had a problem with a Dell disk.

I've been able to restore XP on HP, Compaq, Gateway, Emachines, Toshiba, and even on some computers with an OEM windows sticker. Accepted and authenticated every time.
The Dell Windows 7 disk has worked on Toshiba and Gateway so far

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Response to hobbit709 (Reply #12)

Thu Jun 13, 2013, 10:31 AM

13. Good to hear

My particular point was that when companies used to ship a company-branded installation disk of a Windows OS, they didn't want the customer to be able to install their (for instance, Acer) OS disk on another company's machine. They want you to buy another exact same OS full installation disk tailored for their own computer brand. I felt entitled to find my own workaround, even though it only lasted a few days. This was back in the stone age with Windows 95 and such.

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Response to IrishAyes (Reply #13)

Thu Jun 13, 2013, 10:39 AM

14. I get Windows disks here

http://www.softwaresupplygroup.com/microsoft-operating-systems.html

They're mostly Dell branded but I've never had one fail to authenticate with the product key they send with it. Even on a brand new build and install. Most of the time it will authenticate automatically, sometimes you have to call the 800 number and read off the Install ID and enter the numbers they give you but it authenticated every time and I've done about 30 XP installs and about 20 Win 7 installs.

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Response to hobbit709 (Reply #14)

Fri Jun 14, 2013, 08:19 AM

15. Yes, but did you put a Dell-branded WINDOWS OS on a different brand Computer?

That's what I wonder. I'm not talking about a Dell-branded NON-OS Windows software program going on another brand of computer. Only the stand-alone complete and original full installation Windows OS (whatever version) is at question here. For me at least.

Of course I realize time's change, and Microsoft has indeed seen a few lawsuits over the years. But what I speak of, at least in the early years, was considered impossible. Unless maybe even back then you built a brand new machine completely from scratch, in which case a computer company branded Windows OS full installation disk might not have anything to fight with. But I can't speak to that, because even in the early years of DOS, I never built my own computer from the ground up.

Quick funny story for you, though: One time I had a naggy tech question about DOS and decided the way to get effective support might be to talk to a magnet school's computer guru. The receptionist kept asking me if DOS was supposed to be one of the students at that school, because she could find no such name on the records. When I finally got through to their computer teacher AT A CHARTER MAGNET SCHOOL, he understood the difference between students and operating systems but still had never heard of DOS either. That's when I gave up.

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Response to IrishAyes (Reply #15)

Fri Jun 14, 2013, 08:37 AM

16. Yep, no problem.

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Response to hobbit709 (Reply #16)

Fri Jun 14, 2013, 08:16 PM

17. Then my hat's off to you.

They sure did know how to make it hard for most of us, though!

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Response to IrishAyes (Reply #17)

Sat Jun 15, 2013, 06:47 AM

18. Nothing to it.

Put the CD/DVD in the drive and boot from it.
Go through all the standard steps
After final reboot install the drivers still needed
In XP click on the authenticate icon in the systray when it pops up.
Enter the product key from the sticker, it should then go online and authenticate.
Sometimes it wont, then choose the call on telephone option, Read off the 9 group product key when prompted, when it asks how many computer have been installed with this say "ONE" Then enter the code given by the MS computer, click on Next and you're done.

In 7 click on System, scroll down to activate, it will say this isn't valid. Choose the change product key option and enter the key from the sticker, It should activate. If it doesn't click on the activate by telephone option and do the same as I said for XP.

I have done this on reinstalls on branded machines and in new builds-only time it failed was when the sticker had an invalid key(was a fake sticker).
I have reinstalled Windows this way on at least 100 computers and did brand new installs on builds close to 50 times as I stated in an above post.

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Response to hobbit709 (Reply #18)

Sat Jun 15, 2013, 03:26 PM

20. PS

Your signature: I wouldn't want you to shut up at all, but if you ever feel like entertaining us with the story behind the sig, sing on.

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