New iPad 12.9 - unable to get any Apps to download, even those purchased and on the iCloud

[KewlKat]

Is there a trick to downloading Apps? I had an iPad Pro 11 and it downloaded quickly and never an issue.

Trying to figure out what I'm doing wrong. I'm not getting any messages, it just spins...

I access APPS

Search for what I want

It brings it up, i click GET and that's as far as I can go. It never asks for my apple ID, etc.


thank you.

[drray23]

1. well do you have internet access ?

check that if its spinning its trying to connect.

[KewlKat]

2. I've been imessaging and just sent a test email and all is well.

[Thekaspervote]

3. Apple customer service is great..give them a call

[CloudWatcher]

4. Power cycled yet?

Have you turned off and on the iPad yet? Not just the normal dark screen, but a real power-down and reboot?

If it still fails to download apps after a real power cycle, I'd suggest going to settings and logging out of the iCloud (store) and then logging back it. It could be a problem trying to figure out your app store login status.

And no, there's no trick. It should "just work"


https://www.lifewire.com/turn-off-every-ipad-model-1999824

[KewlKat]

5. It won't shut down........ :(

guess i'll be phoning apple support in the morning...i'm too tired now to work thru this.

[CloudWatcher]

6. Apple support is good ....

But .. fyi. It sounds like WiFi is hosed. A force-restart would be the next step.

Good luck

https://support.apple.com/en-us/HT210631

[Thekaspervote]

7. Yes..a hard restart many times fixes all kinds of things

If you google hard restart it’s really simple

[Tetrachloride]

8. in SETTINGS, under GENERAL, scroll down to SHUTDOWN

[KewlKat]

9. Shutdown, now able to download the Apps....yippee...

THANKS TO ALL THAT HELPED.

d