I can declare victory over one corp's attempt to rip me off ( for now, anyhow)
We have DSL and landline service from Frontier
( you might remember they gobbled up Verizon and now are having digestion problems).
As of August they were deregulated in this state.
Every month since August the fixed price portion of my bill has been different,
plus there is always a new charge hidden away somewhere.
And I am supposed to be on a contract.
Every month I have had to call and argue about the incorrect charges, jump thru the hoops.
Last month I asked the Rep to spell her name and mentioned that I was posting, as we talked,
my call to The Consumerist online, and to Broadband DSL Report, on line.
The minute I said that, she turned me over to a "Resolution Specialist", who dropped the overcharges.
Today the bill came, with a 6.99 "modem fee" .
This fee is causing a HUGE stink across the country.
Frontier Gouges Customers With New, Mandatory Modem Fee (Even If You Own Your Own)
http://stopthecap.com/2011/12/04/frontier-gouges-customers-with-new-mandatory-modem-fee-even-if-you-own-your-own/
and
[DSL] Modem Support Fee
http://www.dslreports.com/forum/r26613776-DSL-Modem-Support-Fee
When the Rep flatly stated she did not have the power to change the fee,
I said, "no problem, I will email the Regional Manager who lives down the road from me"
( he does, I have his email and happen to know he won a PR award recently.)
She immediately volunteered that I could talk to a "Resolution Specialist"
and when I got HER, I told her I was posting the outcome of our "resolution" to a nationwide community website.
So here is is, my posting.
Outcome :
I will pay 7.00 less this month than I NORMALLY pay, and the controversial modem fee is supposed to be taken off the bill permanently.
but, I know they will come up with some other fee to take its place,
more likely there will have to be another phone call next month.
Sadly, out here in the sticks, there is Frontier and there is Media Com, for internet service.
Period.
= new reply since forum marked as read
Is is so blasted time consuming, but when you finally get to talk with someone who can actually do something (and does it), it just feels like such a moral victory.
D
