Quicken 2016 won't download from Fidelity

[Hokie]

I have been a long time Quicken user. Quicken 2016 has been a huge disappointment for me. I have a number of Fidelity IRA accounts for me and my wife and I have constant issues getting Quicken to download online transaction data. I have tried several fixes including turning off online download and then turning it back on. I also validated the database. What's weird is that I track my daughter's Fidelity Roth IRA in the same database and it downloads every time.

The error code I get is OL220.

[still_one]

1. you might want to call Quicken and Fidelity customer support

[Hokie]

3. Thanks, will do

I got the number for the Fidelity folks who handle the web site and things like this. Every time I think about calling it works for a day or two then quits working again.

[HAB911]

2. Will start mine soon and let you know if I have problems too.......

just googled and got this:

https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

[Hokie]

4. I have connected w/o getting an error for a week now

Last edited Fri Feb 24, 2017, 09:55 AM - Edit history (1)

I didn't do anything but I have connected for over a week now on a daily basis without getting the error.

I noticed Quicken downloaded R11 today. It installed OK.

[Hokie]

6. I think I finally isolated the problem

I called Fidelity's electronic services help line and they had me create a new Quicken file from scratch then connect to Fidelity and add all the accounts. That worked and everything downloaded. The downside to that is that my other accounts were in the problem file and you cannot move accounts from one Quicken file to another.

I went back to the original problem Quicken file and turned off download for all my Fidelity accounts. I then turned them back on one at a time. I found that one particular account seemed to by the culprit. It was a self 401K account I have for my business. I am not sure what it is causing the issue but I have been able to download for a couple of weeks now. I can live with one account that I have to manually update. I may call Fidelity again and see they can figure it out.

I had tried the Quicken support forums but the fixes they suggested didn't work.

[A HERETIC I AM]

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