Are you redoing your kitchen and bath? New fixtures? A suggestion.

[Paper Roses]

Background.
Years ago we did a kitchen rehab and put in Peerless faucets. The faucets were supposed to be guaranteed for life. OK, we had a problem with the kitchen faucet. Called Peerless. We would have to remove the faucet, send it to them and wait for assessment and replacement. Could not wait for --however many weeks without a kitchen faucet. We chose to buy a new one. Choice was MOEN , and glad we did.

Throughout the many years we have had to replace a couple of gaskets and another internal part. Don't really know what to call the parts, but that does not matter. We have hard water and it does a job on the plumbing.

The Customer Service people at MOEN have been great. They have replaced the parts needed without any problem. NO questions asked except for me to explain what the problem was.
Today I called again because I had a pinhole leak in the spout. I wanted to ask about any product I could use to repair the pin hole. No questions from them. They are sending me a new spout.

Last August I had called about a gasket in the hot water intake. No problem, they sent a new one immediately. Again, no questions. I am so impressed with their service. There are so many companies that do not seem to care about service. MOEN has been great. Lifetime guarantee has been properly addressed by them. I will recommend them to anyone doing a home improvement job. Impressive!

[Warpy]

1. My crappy bathroom will have Moen faucets when it is redone

I learned my lesson in the kitchen years ago.

Moen builds their stuff so it can be repaired. Nobody else seems to. Since our water comes from a mile down, faucets need to be picked apart periodically and all the mineral caked bits removed and replaced. Moen is the only outfit I know of that allows that to be done easily. They also have a rack in the store with all the bits.

[The Velveteen Ocelot]

2. The plumber I used when I overhauled my bathrooms

and got new plumbing strongly recommended Kohler, especially for toilets. He said he's always run into trouble with American Standard toilets leaking. That's the only advice I have...

[kcass1954]

3. The former mr. Kcass is a plumber, and highly recommends Kohler toilets.

He refers to the other brand as American Substandard.

He also recommends Moen fixtures more than any other.

[Hassin Bin Sober]

4. Yeah, plumbers I know like Moen for faucets.

Kohler and Toto for toilets.

A couple plumbing supply houses I deal with won't carry Kohler because Kohler sells to big box stores. They won't display an item that they have to compete with big box retailers selling at big discounts. One rep told me "I can get you Kohler but we refuse to display it"

[Thor_MN]

7. Only problem with Toto is avoiding Toto songs...

Fixtures in the last building I worked in were Toto and I always had the irrational urge to starting singing "I miss the rains down in Africaaa...". Not something one necessarily wants to do when you are standing shoulder to shoulder with co-workers...

[Lugnut]

5. We have Delta faucets.

We've never had any issues with them.

[Sherman A1]

6. Thanks for Posting!

and for the tip. I just replaced the kitchen faucet a year ago and believe it is a peerless, however anything new going in will be Moen.

[Paper Roses]

8. Update:Amazing. The parts came today.

3 day service, can you beat that? Good work MOEN.

[dolphinsandtuna]

9. hijacking your thread slightly

I called the garage door opener company to schedule an appointment for repair. What's wrong, said the lady. I explained. She said, Try cleaning off the photo eye, that's what can cause that. Two minutes walk out to the garage, rub, rub, presto, no more problem, saved me money, cost them a service fee. Thank you Fagan Garage Door company www.fagandoor.com in Rhode Island. They have never been anything but super. Just made the world a little nicer.

[Auggie]

10. I've learned to never, ever skimp on plumbing equipment and supplies ...

and to research very thoroughly. Thanks for sharing Paper Roses -- this will be filed away for future reference.