Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

SheltieLover

(57,073 posts)
Sun Oct 10, 2021, 11:10 AM Oct 2021

Question anout Chewy.com Update

Last edited Sun Oct 10, 2021, 07:07 PM - Edit history (2)

Hi All,

I have seen folks say how much they love this company.

Getting desperate here. Picky kitty only eats 1 flavor of Fancy Feast Classic & cannot find anywhere!

Otherwise sweet, docile kitty gets evil if she doesn't get her beef & chicken pate. Seriously destructive.

How does Chewy ship p& have you found deliveries to be prompt?
Tyia!

Order placed! Ty all so much!

33 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Question anout Chewy.com Update (Original Post) SheltieLover Oct 2021 OP
Shipping is free if you buy over $49 Sanity Claws Oct 2021 #1
Does site say if it will be delayed? SheltieLover Oct 2021 #3
FeeEx in my part of the country. MontanaMama Oct 2021 #6
Ty! SheltieLover Oct 2021 #19
If it is out of stock, you can't order it Sanity Claws Oct 2021 #18
Ty! SheltieLover Oct 2021 #20
Good company. On time. Used them for years. Get your kitty what they like. Hoyt Oct 2021 #2
Ty! SheltieLover Oct 2021 #4
I love Chewy so much you would think MontanaMama Oct 2021 #5
Sounnd like a great company! SheltieLover Oct 2021 #21
Well, I have ordered for years. They are prompt and Polly Hennessey Oct 2021 #7
Sounds awesome! SheltieLover Oct 2021 #22
2-3 day delivery. Consistently. I get prescription food for my cat, treats for my dog, all the same dameatball Oct 2021 #8
Sounds great to me! SheltieLover Oct 2021 #23
Incredible company randr Oct 2021 #9
Exactly my experience with them Deuxcents Oct 2021 #13
When I've called about order issues the CSRs always ask about my pets on file AZSkiffyGeek Oct 2021 #16
Awwwwww SheltieLover Oct 2021 #24
Chewy is a reliable company. SharonClark Oct 2021 #10
Ty! SheltieLover Oct 2021 #25
Have used chewy.com in the past CountAllVotes Oct 2021 #11
Sorry to hear! SheltieLover Oct 2021 #26
Hopefully it was an isolated experience CountAllVotes Oct 2021 #31
5 Stars in my experience. Xoan Oct 2021 #12
Ty! SheltieLover Oct 2021 #27
I love Chewy. nocoincidences Oct 2021 #14
Ty! SheltieLover Oct 2021 #28
I've had three deliveries take longer than normal in 3 years AZSkiffyGeek Oct 2021 #15
Ty! SheltieLover Oct 2021 #29
I like Chewy a lot Bayard Oct 2021 #17
Ty! SheltieLover Oct 2021 #30
Chewy is awesome Freddie Oct 2021 #32
Sorry to hear about Andy's surgery! SheltieLover Oct 2021 #33

Sanity Claws

(21,822 posts)
1. Shipping is free if you buy over $49
Sun Oct 10, 2021, 11:14 AM
Oct 2021

My cat likes that flavor too.
Chewy has had some problems getting some flavors of Fancy Feast. If they have what you are looking for, you should get the delivery in 2-3 days. I've ordered from them for several years now and only one delivery was more than 3 days.

Sanity Claws

(21,822 posts)
18. If it is out of stock, you can't order it
Sun Oct 10, 2021, 03:13 PM
Oct 2021

Instead they will ask if you want to be notified when it is back in stock.

MontanaMama

(23,238 posts)
5. I love Chewy so much you would think
Sun Oct 10, 2021, 11:21 AM
Oct 2021

I have stock in the company. I don’t…just so we are clear.

You can set up a pet profile in their website and have food shipped to you on a schedule…whatever schedule you choose and you get a discount for what they call “auto ship”. If you find that you have too much food and want to delay or skip a shipment, that’s easy to do online with a couple clicks. Ig you don’t want auto ship you can just order whenever you want food…they ship pretty quickly. However, shipping for everyone right now is a little wonky so keep that in mind. They use FedEx at least in my part of the world.

You can get prescriptions from Chewy and they’ll do the legwork of getting the prescriptions authorizations from your vet…refills can be done via their auto ship program as well.

Once I ordered a bird toy that was too big for my little parrot…I called and asked if I could exchange it…I told the guy that it was my fault and I ordered the wrong size etc. He suggested I donate the toy to a shelter and he sent me the correct size toy at no charge. That’s happened twice now that I think about it…once with a cat bed that my cat wouldn’t go near…in fact he would hiss at the bed. Chewy told me to donate it to a shelter and they refunded my money. I can’t say enough about them.

SheltieLover

(57,073 posts)
21. Sounnd like a great company!
Sun Oct 10, 2021, 04:29 PM
Oct 2021

I'll check thek for HW preventative, to. Ty for the reminder!

I'm going to see if in stock & order. Down to 6 cans.

Polly Hennessey

(6,746 posts)
7. Well, I have ordered for years. They are prompt and
Sun Oct 10, 2021, 11:36 AM
Oct 2021

if delayed they let you know. I also use their pharmacy for weight management food for my cat and Cerenia for occasional sensitive stomach for my Great Pyrenees. Their prices are good. Occasionally, they will be out of stock for Science Diet Sensitive Stomach dog food. Once I received a shipment of Hills Science Diet canned dog food and two cans had tops that had leaked. I told them I was not comfortable using any of the cans. They promptly sent me another case.

dameatball

(7,380 posts)
8. 2-3 day delivery. Consistently. I get prescription food for my cat, treats for my dog, all the same
Sun Oct 10, 2021, 11:38 AM
Oct 2021

dependable service. They also give a price break for what they call "autoship." I sent them a copy of my cat's prescription and they ship me whatever is required, on the correct schedule. Beats having to drive to the vet and price is about the same.
Once I accidentally ordered two 24 packs of the wrong size of cat food. I called their customer service and asked if I could send it back. They told me I could just keep it or donate it to a shelter or rescue. Then they sent me the correct size at no additional cost. I was impressed. Very good company.

randr

(12,408 posts)
9. Incredible company
Sun Oct 10, 2021, 11:43 AM
Oct 2021

Had a mix up in order once, they credited me and had me donate the wrongly delivered item to a local shelter
When my good pal died they sent me flowers.

Deuxcents

(15,777 posts)
13. Exactly my experience with them
Sun Oct 10, 2021, 12:22 PM
Oct 2021

They are great in my book. When my sweetheart, Angie, died, I got flowers, too. I was blown away with their kindness.

SheltieLover

(57,073 posts)
24. Awwwwww
Sun Oct 10, 2021, 04:33 PM
Oct 2021

That is really sweet! Sounds like a great company! I'm going to see if kitty's flavor is in stock & order it up.

CountAllVotes

(20,854 posts)
11. Have used chewy.com in the past
Sun Oct 10, 2021, 12:13 PM
Oct 2021

I haven't been a great customer since receiving some old dry food for my cats. They replaced it because the food was expired.

Has anyone else had this problem?

I've been doing Target and even Walmart lately.

CountAllVotes

(20,854 posts)
31. Hopefully it was an isolated experience
Sun Oct 10, 2021, 05:10 PM
Oct 2021

I still buy other things from them, like cat scratchers and toys.




AZSkiffyGeek

(10,806 posts)
15. I've had three deliveries take longer than normal in 3 years
Sun Oct 10, 2021, 01:04 PM
Oct 2021

They were due to supply chain issues over the past year. Chewy gave us coupons for our inconvenience. Usually it is 1-2 days because they have a warehouse in town, two delayed deliveries were around 5 days coming from across the country, the third they e-mailed to say it was out of stock and I was able to reorder a different flavor and get that in a couple days.

Bayard

(21,805 posts)
17. I like Chewy a lot
Sun Oct 10, 2021, 02:39 PM
Oct 2021

And they generally have the best prices. I get dog and horse meds from them, on autoship. They email me when its coming, or if there will be a delay.

Freddie

(9,232 posts)
32. Chewy is awesome
Sun Oct 10, 2021, 06:49 PM
Oct 2021

The boys would only eat Fancy Feast Gourmet Naturals Chicken and Gravy and they send me 12-packs of just that. But now Andy is recovering from minor surgery due to urinary crystals and I have to change them to prescription food (vet said it’s fine for our other cat to eat it too). Once we find ones they will eat Chewy will contact the vet for her prescription.

SheltieLover

(57,073 posts)
33. Sorry to hear about Andy's surgery!
Sun Oct 10, 2021, 07:06 PM
Oct 2021

I hope he is all better soon!

Ty for rec on Chewy! I love them! Ordered today!

Woof is the current $15 promo!

Latest Discussions»Culture Forums»Pets»Question anout Chewy.com ...