Thank you chewy.com!
I had to call them as Andreas the cat had a problem. He was scratching everything and crying.
I had recently changed to clumping litter and it seems it irritates his feet/paws and cannot use it.
So, I called Chewy up and told them I'd have to return the large cache of clumping litter I bought from them. They advised me to donate it to the local shelter which is what I did.
I also ordered a huge load to Tidy Cats unscented litter that does not clump.
I told them I thought maybe Andreas is sad and crying as my husband died a few weeks ago and it is very sad sad sad around here.
The nice lady at Chewy thought the crying could be from grief and that the litter was just adding to the problem.
So, I got rid of the clumping stuff and have the Tidy Cats and no more scratching and crying.
I was so surprised!
After the litter arrived, the next day a huge bouquet of flowers (a dozen roses included!) was delivered to my house with a note of condolences to my household and that Chewy hoped Andreas was better now and they realize what a tough situation this is for us.
My what a company they are.
I think I am a forever customer after this!
It seems to me that Chewy really does care about its customers! 
= new reply since forum marked as read
I am sure sorry read about Louis. My condolences on your loss. 
What is the profit in sending someone an elaborate bouquet of flowers?
I'll tell you the profit is that word will spread about this company and more people will start having their pet supplies delivered.
It sure makes my life a lot easier.
I had *cough* a dozen 20 lb. bags of Tidy Cats unscented delivered as a replacement. It was on sale for about $6.00 a bag. I could never resist a good sale (but tell my aching back that today, *whew*). 
That really hits me in the gut.
What a fine way to remember one of your very best friends in life. Unbelievable.
Absolutely!
Just like those flowers were. No skimping there.
No one has every sent me a dozen roses in my entire life. I was so happy to receive them.
Thanks again Chewy!
Second, like you, I had a similar experience with Chewy.
Also like many people, especially in this group, we subscribe to various groups and shopping places, 1800petmeds, Chewy, tracker ID sites, and other places. I had to go to each of those places and update Voodoo's status. Some places it was easier to do than others. A few I am still trying to navigate how to make the changes needed. However, I wanted to share this story from my experience from Chewy.com.
I did the live chat because Voodoo's monthly medicine had arrived a few days before his passing. I never even opened the box. I wanted to know if we could send it back. The representative expressed his sympathy for our loss, and credited our account immediately. I also explained I couldn't change Voodoo's status to "deceased". I couldn't bring myself to delete his profile and understood if he had to do so, as much as I didn't want to keep getting emails about "sales for Voodoo!" He went into the system and changed Voodoo's status to "passed". That worked for me. I thanked him and went onto the next sites to take to my sad, grim task. Two days later, I received a beautiful floral arrangement...it was from the representative at Chewy! It was one of the nicest things ever. So, in my sadness, I also wanted to share this incredible act of kindness.
In a world with big companies treating people like chattel, if that, it is nice that a company like Chewy exists and shows its appreciation for its human customers and their beloved babies.
but what a heart-warming story about Chewy helping your grieving kitty.
We started buying dog products from them a year or two ago and they seem like a good company.
But I see boxes from Chewy in the mail room all the time. Good to know they’re such a good company.
So sorry that your husband passed. I’ve been there. 
And about the litter, when I adoptd my kitten, I tried that clumping litter for only one day, it can get all over, they can track it and it gets into the floors. So when I went to the pet supply store to pick up supplies for my Felix, one of the helpful employees there suggested another kind and even after having four cats in my life, I now wouldn't use anything else - and Felix is used to it, he's never known anything else. I once mentioned it before on DU and my fellow DUers said that of course someone on DU would choose - Fresh News (litter)! And it's also sold on Chewy... 
We (meaning the cats and I) are in a state of shock re: the death of my husband.
I almost passed out when I received his death cert. as I had no idea what vascular dementia is. It is an horrible way to die. Upon biopsies of the brain, it is described as being filled with cobwebs. Good God! That one done me good I must admit! 
This has been the most difficult time in my entire life I must admit.
Had I not had my three cats, I would have cracked up.
Two of them in particular, Andreas and his twin brother Silver were looking for him and crying for at least 3 weeks. His funeral was just this past Saturday. Fortunately three of his 28 nieces and nephews came for the funeral and a good friend of mine agreed to accompany me to his RIP mass at a local Catholic church that was founded by an old cousin of mine that founded many of the Catholic churches in northern California in the mid-1800s. Today it is on the National Register of Historic Places which is where it belongs.
I am devastated in all possible ways including emotional, spiritual and financial. It is a huge loss for me. I knew him for 44 years and met him when I was 22 years old myself. There were 19 years difference between us.
My husband died in hospice care where he was for the last six days of his long life. He lived to be 85 years old and I stuck it out best I could. I saw him a few hours before he passed away. He was jerking back and forth and breathing in and out, in and out non-stop. He was dying. That is what was going on. I got up and left and said that he wasn't going to last long like that. He died a few hours later. My god, it was plain awful! It was the most difficult challenge I've ever been faced with in my life of 65 years.
That said, I know I gave in my best shot in caring for him. Sure there were some shortcomings but I can only hope that when my own time comes that I will be fortunate enough to receive the care he had at the end of his long 85 year life.
So yes, it is very sad around here. I doubt it will change any time soon.
Thanks again to all that have offered up condolences.
Andreas is certainly better now. I never knew that clumping cat litter could cause such problems for some cats. Toss in grief, it is simply too much for Andreas as he is still crying for him at night. 
I'm trying to pull myself together but I have so much to do as I have no one much left in my own family or for that matter anyone else to help me. My biggest problem right now is paperwork. There are stacks of it everywhere as I searched every resource I could find to find help. In the end, I found very little help, only costly caregivers that I often wondered if they gave a damn or not I must admit. I'm consulting with attorneys right now trying to figure out what to do and considering hiring a fiduciary to handle my affairs. I'm not making any decisions right now as I am still in a state of absolute sadness and grief which is the very worst time to make such huge decisions.
Best wishes to all here and many thanks again! 
from CountAllVotes, Andreas, Silver & Missy (the black cat)