TRANSCOM Official Explains Vehicle Shipment Issues

[nitpicker]

http://www.navy.mil/submit/display.asp?story_id=83483

TRANSCOM Official Explains Vehicle Shipment Issues
Story Number: NNS140923-12Release Date: 9/23/2014 1:14:00 PM

From U.S. Transportation Command

SCOTT AIR FORCE BASE, Ill. (NNS) -- Peak moving season, a contract protest, litigation and insufficient transition time all have played a part in challenges to the Defense Department's program to ship privately owned vehicles overseas and back to the United States under a new contract, a U.S. Transportation Command official said.

"This peak season was hampered significantly when legal actions interrupted the planned transition between contractors," said Gail Jorgenson, TRANSCOM's director of acquisition.

But in the long run, she added, TRANSCOM and International Auto Logistics are committed to service members and committed to getting things right.

(snip)

Overall, Jorgenson said, the new contract is a "best value" solution for the federal government, saves a substantial amount of money and moves more responsibility for performance to the contractor. It also provides enhanced services to service members, she said. The recent contract award saves the government about $50 million annually in comparison to the previous contract, with a potential savings of $250 million over the life of the contract, Jorgenson noted.
(snip)

TRANSCOM's acquisition director said she understands the delayed delivery of vehicles and the inability of service members to track vehicles can overshadow the overall benefits of the new contract.

"We know there are areas that need greater attention," she acknowledged. "We want service members to have easy access to shipment information. We need our contracting officer representatives to be actively engaged in the work at vehicle processing centers and ensure service members receive the best possible customer service."

(snip)
For claims information for IAL, call 1-855-389-9499, Option 3, or email [e-mail]. The email address for the TRANSCOM inspector general's privately owned vehicles customer support team is [e-mail].