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trof

(54,255 posts)
Tue Mar 3, 2020, 05:45 PM Mar 2020

Do you have a Discover card?

If so, how do you like the new statement format and layout?

I do not like it.
The type face is harder to read and the charges are listed chronologically instead of grouped by category.

If you feel the way I do, please call Discover customer service at 1-800/347-2683 and tell them. I did.
Talked to a very pleasant woman who said this is how they learn what the customers want.

15 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Do you have a Discover card? (Original Post) trof Mar 2020 OP
My wife has one PJMcK Mar 2020 #1
Please ask her to call. trof Mar 2020 #4
I sent her your post (n/t) PJMcK Mar 2020 #9
Hey trof lillypaddle Mar 2020 #2
I'm a Luddite. I still like a piece of paper I can look at and file. trof Mar 2020 #3
You should just give it a try lillypaddle Mar 2020 #5
I DON'T WANT TO I DON'T WANT TO I DON'T WANT TO trof Mar 2020 #7
LOL lillypaddle Mar 2020 #11
pushy broad trof Mar 2020 #12
Well, my dear trof, I happen to like the new format and layout! CaliforniaPeggy Mar 2020 #6
Well, everyone's entitled to their opinion. trof Mar 2020 #8
Do not use it that much so it does not bother me question everything Mar 2020 #10
I'm with you, trof. Totally Tunsie Apr 2020 #13
I found out you can do it online. trof Apr 2020 #14
Really? I've been searching online, but all I found was this: Totally Tunsie Apr 2020 #15

PJMcK

(21,859 posts)
1. My wife has one
Tue Mar 3, 2020, 05:49 PM
Mar 2020

She's been a customer for years. I did hear her complaining about the layout of their new statements. Good luck getting them to change, however!

One interesting point: We travel to Europe once a year and discovered that Discover is not really accepted on the Continent. Curious. Fortunately, I have a Visa card. (I think my wife might have planned this so I'd get stuck with the checks!)

lillypaddle

(9,580 posts)
2. Hey trof
Tue Mar 3, 2020, 05:51 PM
Mar 2020

I have a Discover card, and a checking and savings account with them. I think they are the best. However, I do all my banking with them online and never have a need to even see the actual statement. I log on at least once a week to check out my card charges and balance, and to record any activity I may have missed.

Are you opposed to doing online banking?

CaliforniaPeggy

(149,181 posts)
6. Well, my dear trof, I happen to like the new format and layout!
Tue Mar 3, 2020, 06:06 PM
Mar 2020

Much easier to read and keep track of what's what.

I had no problem with the type face either.



I'm sorry you had problems.

trof

(54,255 posts)
8. Well, everyone's entitled to their opinion.
Tue Mar 3, 2020, 06:14 PM
Mar 2020

Last edited Tue Mar 3, 2020, 07:41 PM - Edit history (1)

I don't care much about the date of a transaction, but I liked being able to see at a glance how much was spent on groceries, gas, merch, entertainment, etc.

question everything

(47,210 posts)
10. Do not use it that much so it does not bother me
Tue Mar 3, 2020, 06:58 PM
Mar 2020

What does, it offers credit record and it used to be on a separate sheet of paper which I would shred. Now it is on the statement itself. Perhaps I will call.

Totally Tunsie

(10,885 posts)
13. I'm with you, trof.
Tue Apr 7, 2020, 02:45 AM
Apr 2020

Same reasons, too.

I had occasion to be on the phone with Discover Customer Service last week on another matter, but I did take a moment to tell them I preferred the past billing version.

trof

(54,255 posts)
14. I found out you can do it online.
Tue Apr 7, 2020, 03:28 PM
Apr 2020

There are several options to configure your statement the way you want.

Totally Tunsie

(10,885 posts)
15. Really? I've been searching online, but all I found was this:
Tue Apr 7, 2020, 05:13 PM
Apr 2020
Can I change how my statement appears each month?

You cannot change how your statement appears but you can change the font/text size of your online statement by selecting "Activity & Payments" then selecting “Statements”. The "Text Size" option appears in the right hand corner of your account activity.


This was an excerpt from the Help Center/FAQ.

Where else should I be looking for this info?

BTW: When I commented to the CSR, she did not mention an option for changing the statement design.
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