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I purchased a Star membership on Sunday. (Original Post) gademocrat7 Feb 2016 OP
If you weren't given hearts to share after that purchase, I'd pose the question to Skinner Rhiannon12866 Feb 2016 #1
I have the same problem... CBHagman Feb 2016 #2
Did you pose your question in Ask the Administrators? Rhiannon12866 Feb 2016 #3
I have now... CBHagman Feb 2016 #4
Sorry about that... Rhiannon12866 Feb 2016 #5
I did send another email. CBHagman Feb 2016 #6
One thing I have noticed Rhiannon12866 Feb 2016 #7
Well, this is over the course of a week... CBHagman Feb 2016 #8
Thanks for the reminder! Rhiannon12866 Feb 2016 #9

Rhiannon12866

(204,761 posts)
1. If you weren't given hearts to share after that purchase, I'd pose the question to Skinner
Tue Feb 9, 2016, 02:28 PM
Feb 2016

In Ask the Administrators. I've noticed more than one question like yours posted there and Skinner gave the posters hearts to share.

CBHagman

(16,981 posts)
2. I have the same problem...
Wed Feb 10, 2016, 12:25 AM
Feb 2016

...and have already posed the question to Skinner but received no response.

I received the renewal notice with no indication that DU would continue the Valentine hearts tradition. If I'd known, I would have delayed purchase until I could get the hearts without putting in a query.

Rhiannon12866

(204,761 posts)
3. Did you pose your question in Ask the Administrators?
Wed Feb 10, 2016, 10:12 AM
Feb 2016

I've seen several posts there from DUers with the same problem and, between Skinner and Elad, they have taken care of the problem right away. That seems to be the way to go, so I'd give that another try. Good luck...

http://www.democraticunderground.com/12599521

CBHagman

(16,981 posts)
4. I have now...
Sun Feb 14, 2016, 01:02 AM
Feb 2016

...but there has been no response to that query, and my email has also gone unanswered.

Rhiannon12866

(204,761 posts)
5. Sorry about that...
Sun Feb 14, 2016, 12:51 PM
Feb 2016

Skinner seems to have nearly caught up with the unusual number of queries this week, hoping he lets the heart week run a little longer this time since numerous DUers have run into problems this time around.

Rhiannon12866

(204,761 posts)
7. One thing I have noticed
Sun Feb 14, 2016, 03:38 PM
Feb 2016

Is that Skinner doesn't often post on weekends. But since the Valentine heart campaign is such a huge favorite here, I'm hoping he extends it for a day or two since I wouldn't be surprised if many of the unanswered questions in AtA are similar to yours. There seem to be a few glitches this time around...

CBHagman

(16,981 posts)
8. Well, this is over the course of a week...
Sun Feb 14, 2016, 04:02 PM
Feb 2016

...so I'm not inclined to believe I will receive a timely answer. And again, multiple people have found belatedly that their renewal merited them no valentine hearts. This is a real departure from previous years.

Rhiannon12866

(204,761 posts)
9. Thanks for the reminder!
Sun Feb 14, 2016, 06:42 PM
Feb 2016

I must remember to give Elad a heart. I imagine that he's been pretty busy, keeping up with all the glitches this time around... Though I did notice that the queries that Skinner was able to answer were solved right away, except for the issues with PayPal, which has nothing to do with DU.

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