Medicare Adventure
I received an email from Medicare informing me that my new card had been mailed and that if I had not yet received it I should call 1-800-MEDICARE and investigate.
The first problem is that the word "Medicare" contains eight letters, so the phone number they gave me contains one too many digits. On some phones that creates no problem because the phone simply quits accepting numbers after you enter eleven digits, but on mine you enter the number and push "Talk," at which point the phone rudely tells you the number is invalid. You then have to determine which digit Medicare intended for you to omit. It isn't rocket science to decide they intended for you to omit the last one, but... No big deal, onward.
Then you have to go through having a lengthy conversation with a recording, in which it tells you what you "may say" in response to a long list of recordings. It didn't tell me I could say for it to perform a reproductive act on itself, so I refrained from doing so and finally got a human being.
It turned out my new card had, in fact, not been mailed and I decided not to ask why they had sent me an email saying that it had been mailed if it had actually not been. I was trying to stay focused on what I wanted to accomplish and was, in any case, quite sure that not only would he not have an answer but that the question itself would create a serious distraction.
Even without the distraction, things went nowhere but downhill. We live on a street named Caminito Pintoresco, which is Spanish for "picturesque little street." It actually fits the name fairly well, and it's a great place to live, but it would be better if it was on, maybe First Avenue or something, because nobody outside of San Diego can even pronounce our street name, let alone make any sense of the spelling. (Tucson AZ gets ridiculous with street names, by the way, coming up with things like Calle sin Vaca, which means "street without a cow.")
At the person’s request, I recited our address and he said that the address he had was on “Caminito Pintores,” with no “co” on the end and that perhaps that explained why the new card was not mailed.
I’m like, “What?” and he went on that if the address “does not match” then they will not mail the card. I asked him what the address had to match with, and the conversation deteriorated into gibberish, because he only had the one address and had no idea what it might need to match with, only that it needed to “match.”
He finally abandoned the idea of it matching anything and said that if the address was “wrong” they would not mail the card, but did not explain how they would know it was wrong, or what he meant by “wrong.” Nonexistant? No such street?
I addressed the fact that if the database field did not allow enough characters for the long address, then Caminito could be abbreviated Cmto to allow the name Pintoresco to be fully spelled out, but he assured me that was not the issue because they had many addresses which were much longer than mine.
He explained that the address they were using to mail my Medicare card was in the Social Security database and that I would have to contact Social Security in order to change it, and we left it at that.
There are, however, so many things wrong with that explanation that it’s hard to know where to start, the first being the question of why Medicare is using the Social Security database for the addresses to mail Medicare cards, when Medicare is not part of the Social Security Administration, it is part of Health and Human Services.
Next is that Social Security mails things to me all the time, using the address that SSA has for me on “Caminito Pintores” and stuff they mail to me reaches me just fine, so I have no idea why Medicare would think that is a “wrong” or unusable address.
Medicare has my address and mails statements to me on a regular basis, and the street name they use is “Caminito Pintoresco,” which might be beginning to shed some light on the “address match” issue. It may be that Medicare requires that the Social Security address match the Medicare address, although why they would do that is a bit baffling.
I went to the Social Security website and changed my address so that Medicare can send me a card, which is sort of like going to the Del Taco website to order a Big Mac, and saw that Social Security does indeed have my street name as “Caminito Pintores.” (Except that it’s in all caps which I’m not going to use here.)
So I attempted to add the “co” on the end and discovered that what they have is the maximum allowable in the field. The street address is limited to 22 characters, which is utterly ridiculous. Probably half the street addresses in the nation are longer than that.
It also proves that the rocket scientist I was talking to at Medicare was as clueless as I thought he was, and that they certainly do not have “lots of addresses longer than” mine.
I went ahead and changed the street on my Social Security address to “Cmto Pintoresco,” because it’s neater that way, but that would not seem to help in getting me a Medicare card because it still does not match the address that Medicare has for me.
I have absolutely no clue as to where to go from here.
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The Wielding Truth
(11,411 posts)you some help. After all, that's what they are there for.
Lulu KC
(2,561 posts)One call from Claire McCaskill's office dislodged an H/R logjam that had lasted weeks for a federal employee I know.
Lulu KC
(2,561 posts)But this is an excruciating tale of life in the 21st C. Especially discouraging since you found a way to actually speak to a human and still got nowhere!
The only answer I can come up with is to move to a house on a street with a shorter name.
Please let us know when your card arrives. I so hope it has your name correctly spelled.
JustABozoOnThisBus
(23,325 posts)Maybe you don't need to go anywhere? Just use the old card. I'm sure the rocket scientists can relate the two card numbers. Or not.
Social Security is probably having no trouble finding your Medicare account so they can deduct the part B and part D from your check. So, as long as the government is getting their money from you, your health should stay tip-top.
"Jayhawk"? Is that a Kansas thing? Or Army VII Corps?
Hoyt
(54,770 posts)JayhawkSD
(3,163 posts)Jayhawk is a Kansas thing. If I had not been so determined to enlist in the Navy upon graduation from high school I would have played football for the University of Kansas. I would not have had a scholarship, but they did scout me and said they would sign me if I walked on. They were not as crappy at football then (1959) as they are now; played in a couple of bowls in the 60's iirc.
Social Security is deducting Part B. Part D is provided by a supplemental from Humana.
JayhawkSD
(3,163 posts)Up until recently my wife was still working and we were covered by her employer. When she retired and we signed up for Medicare that turned into a real adventure, complicated by the failure of her employer to cancel the coverage.
I carefully handed over the new cards, Medicare and the supplemental insurance, to doctors offices after the change and told them to be sure to bill Medicare and not United Healthcare. Of course they didn't switch. which should have resulted in their bills being rejected. Unfortunately, United Healthcare paid and the provider wanted copays from us.
No, I said, wrong. Medicare pays and then AARP Insurance pays whatever Medicare doesn't. Confusion was rampant.
So when people started billing Medicare, Medicare said they were secondary payer and primary had to be billed first, because they knew the United Healthcare policy was still extant. So I had to get my wife's employer to cancel the United Healthcare policy, and convince Medicare that they are primary.
Then everyone who had been paid by United Healthcare had to sent that money back and rebill Medicare, who was supposed to send the bill on to AARP Insurance for payment of the balance but failed to do so.
Then, in order to get the balance paid, some of the bills had to be sent to AARP insurance and some of them had to be rebilled to Medicare.
Sorry for my language, but the only word which adequately describes that part of the adventure is "clusterfuck."