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unblock

(56,253 posts)

29. you think servers should be allowed to insult customers online without getting fired?

Tue Feb 13, 2018, 02:59 PM

Feb 2018

plenty of wrong in this story.

the restaurant should pay servers enough so they're not reliant on tips.
the restaurant shouldn't take someone away from tipping tables to do often untipped or poorly tipped work like take-out orders
the server shouldn't have insulted the customers
and obviously, the customer should have tipped.

mrs. unblock used to be a server, she said that was the one cardinal rule about tips, you *never* complain about a tip within earshot of the customer. in the kitchen with the door closed, absolutely. but nowhere where a customer might hear you.

broadcasting it on social media is absolutely solid grounds for firing someone, even if the restaurant shouldn't have put her in that position in the first place.

good on the customer for apparently going above and beyond to try to make the situation right.

mrs. unblock and i tip quite well, but i wish the tip system would just go away. it sucks on many levels.

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After failing to tip Outback server on $735 order, mega church finally pays up [View all] jpak Feb 2018 OP

Naples? That's a poverty stricken area of Florida, isn't it? RKP5637 Feb 2018 #1

We're not too far from there snowybirdie Feb 2018 #39

I've been there a few times, the opulence is just too much, showing who has the RKP5637 Feb 2018 #45

I really wish we would move away from the tip system, like other spooky3 Feb 2018 #2

That would require restaurants to pay their employees more. Initech Feb 2018 #4

Yes, I know. Several restaurants have tried it, with mixed spooky3 Feb 2018 #10

I think it's hilarious when establishments tell me there's no tipping allowed. Iggo Feb 2018 #40

I don't think most servers would spit in your beer if you tried to give them a tip anyway. spooky3 Feb 2018 #47

Know'm say'n? Iggo Feb 2018 #48

I agree with the confusion on tipping for take out orders... I usually do, but not always and hlthe2b Feb 2018 #6

Agree. And the church was also helping her to find spooky3 Feb 2018 #9

That was my reaction, partly customerserviceguy Feb 2018 #24

Sure. My problem is squarely with Outback, which should have Hortensis Feb 2018 #37

I agree w/ you...Outback should have been more responsive to the former employee... SWBTATTReg Feb 2018 #55

:) Interesting point about the church. Never thought Hortensis Feb 2018 #62

I was never in a 'megachurch', so don't know about the kitchens in one... SWBTATTReg Feb 2018 #64

:) You too. Hortensis Feb 2018 #66

Service in Europe is much better than it is in the US. GoneOffShore Feb 2018 #42

And, it goes even deeper than that. Lord_at_War Feb 2018 #57

Same here customerserviceguy Feb 2018 #68

Oh, well that purported $140-odd will really help since she got fired . . . hatrack Feb 2018 #3

That was my first thought.... Bengus81 Feb 2018 #23

You dont have to tip on a takeout order Renew Deal Feb 2018 #5

To Be Fair To Her. . . ProfessorGAC Feb 2018 #7

I agree Renew Deal Feb 2018 #11

Agree that the manager should be responsible in this case. Stinks that he/she fired the poor girl. WillowTree Feb 2018 #13

I always tip on a take out order. sdfernando Feb 2018 #27

Who does that tip go to? WillowTree Feb 2018 #32

The cash goes to teh server..If I don't have cash it goes on the card. sdfernando Feb 2018 #36

And then he fired her. Iggo Feb 2018 #41

That's how you were raised... Blue_Tires Feb 2018 #52

15-20% is stingy for dine in Renew Deal Feb 2018 #54

15-20 is the minimum, and I scale up depending on quality of service Blue_Tires Feb 2018 #61

While I don't think it's required you tip on take-out orders NewJeffCT Feb 2018 #8

Never going to outback again BSdetect Feb 2018 #12

You usually tip on a carry-out order? WillowTree Feb 2018 #14

I do. Not everyone does. But I do. Aristus Feb 2018 #15

I do too Beaverhausen Feb 2018 #17

i try to tip but lol, they try to refuse. unblock Feb 2018 #31

I do -- 10% obamanut2012 Feb 2018 #46

Again, when you're just going in to pick up your order, who do you give the tip to? WillowTree Feb 2018 #50

I ask for the person whose name is on the order Skittles Feb 2018 #53

That's fine as far as it goes. WillowTree Feb 2018 #56

they verify who put the order together Skittles Feb 2018 #60

yes Skittles Feb 2018 #51

The servers who prepare your take-out orders Mariana Feb 2018 #58

I'm really surprised that someone in PR at Outback Danascot Feb 2018 #16

you think servers should be allowed to insult customers online without getting fired? unblock Feb 2018 #29

Her employer should be paying her fair compensation. NCTraveler Feb 2018 #18

In this situation customerserviceguy Feb 2018 #25

Pay them a living wage. NCTraveler Feb 2018 #28

I was assuming customerserviceguy Feb 2018 #33

"who's going to go first with," NCTraveler Feb 2018 #34

Under the present tipping system customerserviceguy Feb 2018 #35

"the customer being served gets the power to deem it a good job or not" NCTraveler Feb 2018 #38

I disagree w/ the concept of 'customer getting the service' has power to deem it a good job or not.. SWBTATTReg Feb 2018 #65

My grandfather gave nothing for good service. NCTraveler Feb 2018 #67

A takeout order like that should have it built into it for gratuity because of the size Blue_Adept Feb 2018 #19

It seems like lots of restaurants do have an automatic gratuity built in bullwinkle428 Feb 2018 #20

It's almost never applied to take out orders Blue_Adept Feb 2018 #21

I usually don't tip on takeout but i would if it was an order this large JI7 Feb 2018 #49

I don't get how she spent most of her shift readying the order nadine_mn Feb 2018 #22

so called tips should be added to checks as a required service fee so customers have an option to msongs Feb 2018 #26

Thank you, jpak and FL saidsimplesimon Feb 2018 #30

From what my friends who have been servers told me crazycatlady Feb 2018 #44

she lost her job and Outback no longer on our places to go. beachbum bob Feb 2018 #43

Sounds like collections may have been down last Sunday Mariana Feb 2018 #59

I always pay a generous tip on take-outs. LuckyCharms Feb 2018 #63