I detest AT&T customer service

[still_one]

22. I have been a customer of AT&T for over 20 years, and am currently in the process of moving my 5

devices over to T-Mobile. I will end up saving 70 dollars per month, but that is NOT the reason I am switching carriers. The reason I am leaving AT&T is because of their piss poor customer service.

Whether it is trying to speak to a live human being, getting them to stop charging me for devices and services I don't have, I have been fighting them on this type of crap for 2 years, and I finally had it. I have written letters, filled out their jackass survey's , and have concluded they simply don't give damn.

While AT&T most likely will have better coverage in some areas than T-Mobile, most of the places I go to are in large metropolitan areas thoughout the country, and I don't anticipate too many issues. T-Mobile is also committed to 5G, rolling out band 71 to cover rural areas, and low bands to cover better building penetration.

One thing I can say, as I have slowly been moving my lines over to T-Mobile, my experience with their customer service has exceeded my expectations. When calling T-Mobile if I want to talke to a human being all I have to do is say representative, and I am immediately switched over to talk with someone, unlike going throuogh the torture of AT&T trying to force prevent me from talking to a customer service representative.

I have moved three lines over already, and so far so good, and the last two lines will be moved over tomorrow, and I will be saying goodbye to AT&T.

The way I see it, the worst possible case is the coverage doesn't work out for me with T-Mobile, and I will go to Verizon, and it will be my last resort to go back to AT&T. I am so pissed at them.

This is the very reason WHY THE AT&T/T-MOBILE merger should not have happened, and didn't