General Discussion

hunter

(40,763 posts)

32. You still have hope...

Sun Apr 15, 2018, 12:25 AM

Apr 2018

... you must abandon it for the sake of your own sanity.

Dealing with the huge telcoms is like the movie Brazil. You can't win, you can only fade to white.

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I detest AT&T customer service [View all] grumpyduck Apr 2018 OP

Verizon. AT&Ts customer service has been terrible for decades. Auggie Apr 2018 #1

Are you recommending Verizon, or saying they and AT&T have both been terrible? grumpyduck Apr 2018 #2

Try Verizon ... Auggie Apr 2018 #10

Coverage is everything and around here Verizon doesn't dembotoz Apr 2018 #17

Well, youll have to find another carrier or learn to live with AT&T Auggie Apr 2018 #20

I did dembotoz Apr 2018 #37

It's all in your head. Pope George Ringo II Apr 2018 #3

LOL. CrispyQ Apr 2018 #5

⚠ DU said I did not enter a subject. Yes, I did not.😆 sprinkleeninow Apr 2018 #51

God forbid someone have an accent huh? Agschmid Apr 2018 #4

Geez... GaYellowDawg Apr 2018 #7

You didn't say they weren't fluent in English oberliner Apr 2018 #9

I'm not the original poster. GaYellowDawg Apr 2018 #11

Oh, here we go. liberalhistorian Apr 2018 #14

What you said here: Auggie Apr 2018 #21

Seems youd have more luck with the computer generated voice then. Agschmid Apr 2018 #25

Are you going out of your way to be an ass? Downtown Hound Apr 2018 #49

. Agschmid Apr 2018 #54

Not sure if you're trying to be mocking and dismissive liberalhistorian Apr 2018 #57

I 'hear' ya. I'm hearing impaired from the seventies. sprinkleeninow Apr 2018 #50

I have had the opposite experience Generic Brad Apr 2018 #6

Your lucky - 18 hours of phone calls over two months for me FreeState Apr 2018 #23

What is the significance of the accents? oberliner Apr 2018 #8

As I said, I had to ask them to repeat themselves grumpyduck Apr 2018 #12

I'm not the OP, but I can say that liberalhistorian Apr 2018 #15

And lots of accents can be difficult to understand. Pope George Ringo II Apr 2018 #19

Indeed, with my hearing impairment liberalhistorian Apr 2018 #30

Did they have obnoxiousdrunk Apr 2018 #13

This message was self-deleted by its author blue neen Apr 2018 #16

Sorry to hear it. I had a similar experience. spooky3 Apr 2018 #18

I have been a customer of AT&T for over 20 years, and am currently in the process of moving my 5 still_one Apr 2018 #22

When we had landline back in the late 80's early 90's, AT&T sprinkleeninow Apr 2018 #35

It sounds like you have had issues with them far longer than I have. For me it was the last several still_one Apr 2018 #39

Sorry, I may have not expressed clearly. As I am known to do!😊 sprinkleeninow Apr 2018 #48

T-Mobile might have decent customer service for their customers csziggy Apr 2018 #43

I am relating my experience with AT&T. It is very similar to the OPs. I have no idea if T-Mobile's still_one Apr 2018 #45

We used to have AT&T for long distance service - 30 years ago csziggy Apr 2018 #46

+1 ok_cpu Apr 2018 #47

I dropped their phone service two years ago because of piss poor customer service Elwood P Dowd Apr 2018 #24

If you're with AT&T, you have a GSM phone. Switch to T-Mobile or one of it's MVNAs brooklynite Apr 2018 #26

I am moving to t-mobile because of AT&T customer service still_one Apr 2018 #29

Kick and Rec! nt Anon-C Apr 2018 #27

It sounds like you were not listed as the primary on the account. fleabiscuit Apr 2018 #28

Good point, but both of our names were "okayed" by them grumpyduck Apr 2018 #41

As Ernestine used to say: SeattleVet Apr 2018 #31

You still have hope... hunter Apr 2018 #32

I have AT+T and call to make my DiverDave Apr 2018 #33

You have to pay an extra five bucks to pay by phone? PoindexterOglethorpe Apr 2018 #34

Convenience DiverDave Apr 2018 #38

You can set it up so the payment PoindexterOglethorpe Apr 2018 #40

I know. Recurring debits are handy. Some I do that way if the charges are sprinkleeninow Apr 2018 #52

They lie like Trump Awsi Dooger Apr 2018 #36

Agree that Chat is the way to go, and email the transcript spooky3 Apr 2018 #53

A humble suggestion for you. KentuckyWoman Apr 2018 #42

When I was still working in IT MurrayDelph Apr 2018 #44

15 years ago, I switched from Verizon to Sprint because V was cramming my bill ... earthshine Apr 2018 #55

One reason why I joined Facebook was because this was the only way to catch AT&T rep question everything Apr 2018 #56