I detest AT&T customer service

[Awsi Dooger]

36. They lie like Trump

Last year I had 5 consecutive months in which they promised my next bill would be a certain amount, and then it was considerably higher every time.

I checked a marathon online thread and there were reports of identical experiences across the country. Supposedly the phone operators are told to say anything to keep the customer, regardless if any of it is true.

A common tactic is for them to claim they will send you an email with the specifics of the agreement, but then the email never arrives. That happened to me three consecutive months. Finally I kept bitching and one of the supervisors admitted to me they aren't even allowed to send an email like that. None of the employees are authorized to do it. It is merely one of the methods used to get the customer off the phone and content.

Finally I got an honest employee who told me the only way to protect the agreement is to use Chat only, ask every specific question, and make sure the AT&T employee responds in specifics toward the bill and everything you are agreeing to. Then keep the Chat log. Or have them send a copy of the Chat log. They will do that.

I had two further problems but once I finally had the Chat log verification they were forced to surrender to my version instead of pretending they don't know anything about it.

Quite the coincidence that my bill was always much higher, and not sometimes lower.

Sure