I detest AT&T customer service

[csziggy]

43. T-Mobile might have decent customer service for their customers

But their response to non-customers is abysmal.

Years ago I began getting debt collection calls about a T-Mobile account. I have never had a T-Mobile account and have had the same land line number for forty years. There was NO provision for a non-customer to let them know they had the wrong number. Unless I had the account number for the account with an outstanding balance, I could not get to a human being to take my number off their list.

I tried calling every T-Mobile number I could find - either I had to have an account number to get to a person or, for their sales offices they had no way to get to the billing department without an account number. Two months in, they were calling me eight to ten times a week - this while I was under recovery for surgery.

I finally turned in a complaint to the state Consumer Affairs office. It took them a month to get the calls stopped. Even then, my main complaint - that people should be able to contact someone with T-Mobile to let them know they are contacting the wrong land line - was ignored by both T-Mobile and by the Consumer Affairs people.

I will NEVER do business with T-Mobile after that. I don't give a shit if their coverage is great and their customer service is wonderful. They harassed me for three fucking months over a bill that was not mine and did not give me a chance to let them know they were harrying they wrong person. T-Mobile can go fuck themselves.