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In reply to the discussion: White Fragility Digest #1: 13 May 2018 [View all]MineralMan
(150,482 posts)34. My suggestion is that the shop-owner fire that clerk.
Then, instruct new people on how to behave with customers. In detail. That's my suggestion for anyone who is in business serving the public. Tell your employees how you expect them to behave. If they treat your customers like garbage, fire their asses.
It's relatively simple, and good basic business sense. Without customers, you're going to go broke. So, encouraging customers is job one.
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