So what the hell happened to CenturyLink nationwide and to 911 service across WA,

[janx]

14. I posted about this a few times in LBN.

Centurylink (and formerly Quest when I lived in CO) is infamous for bad customer service. I was with them for 11 years in CO and have been a customer for 13 years here. I have a couple of short outages a couple of times a year here. So that's the preface.

Yesterday morning I woke to no internet. All lights on my modem were on, but neither one of my two computers could connect. Apparently the internet connection had died in the wee hours of the morning. I called CL, put the phone on speaker, waited for around an hour and was disconnected before I could talk to someone in customer service. Tried a few more times--same thing happened.

Then my phone (Verizon) started giving me a fast busy when I tried to call back AND when I tried a personal phone call. Texts on the phone sometimes did not go through.

I used my phone to get online using my data allowance and found that the same thing was happening to CL customers all over the country. CL had not issued an explanation as to what was going on, simply apologizing for issues with their customer service line. They did not address this massive internet outage that was happening nationwide! I looked at a couple of sites that track outages and was amazed at how far reaching this was.

Tom Udall posted a message for New Mexicans to call the FCC about this problem and even went as far as to post a number to call.

I was without internet for about 12 hours, and when it did come on, I could not call out via Verizon at all. This turned out not to be a coincidence. After some scrounging around online today, I found that Verizon uses CL for some data transfer here in NM.

When explanations from CL did surface later yesterday and earlier today, they were composed of jargon that wouldn't make any sense to the average customer.