McD employee has to fight like hell to get man's hands off her but the manager takes his order??

[RobinA]

68. I Can't Imagine

what else he could have done. He deescalated and took over the transaction. Retail workers aren't law enforcement. I certainly wouldn't want to work in retail in these days when everybody's taking pictures and a bunch of people who never faced a customer and weren't present get to comment on how the situation was handled. The managers these days are caught between the howling Internet mobs and their employers.

The two coworkers seem to me like they pretty much did what they should have done as well. They tried and succeeded in separating them. The woman was way shorter than the customer and could easily have been pulled over the counter, which could have ended in a melee with serious injuries.