Amy Klobuchar responds:

[customerserviceguy]

126. Is the place where you worked

in a business that effectively had competitors? My last job was customer service for a utility company that had no competitors, so it was not the case that an abusive or demeaning boss would have hurt the company in market share by driving away the best people.

My lady left a place about six months ago, from a department with horrendous hours (16 hour shifts, tough when you are in your early 60's!) , just to get away from her customer service supervisor, who has turned over 75% of that department in the time that my lady has been away from it, three to four years ago. She explicitly complained in her exit interview, but some firms just don't give a rat's patoot.

It's difficult to believe this could go on in an industry where you have competition that would attract the best people and motivate them properly, with incentives and decency rather than threats and intimidation. However, there are only two Senators from each state, and only one hundred overall that you could work for if you wanted to be a Senate staffer, which is pretty close to a monopolistic entity.