I Took the 2020 KIA Soul in for its second service this morning. COVID Report.

[Native]

17. Florida here! Had the opposite experience, & to top it all off, they lied

about everything before hand. When I called several places ahead of time so as to choose the best option, the place where I ultimately took my car told me everything I wanted to hear. Ha! They said they had a pergola set up with outside seating, everyone would be wearing masks, I could pay with an app, and their mechanics change gloves with each vehicle. What I got instead - no one wearing masks and the outside seating area turned out to be two chairs on opposite sides of the front doors next to those standing ashtray thingys (the pergola was just the normal overhang of the building's roof). If I had sat there, every person entering the building would have passed within one foot of me, and boy was the dealership busy! While I was able to pay with the app and included a text message telling them to simply put my receipt in the car, they felt compelled to walk it over to me when they saw me (I yelled and stopped him before he got too close). And when I bitched about the fact that no one was wearing a mask, they offered their special disinfecting treatment (only $119). When I told them they were fucking insane, the guy laughed and said if I wanted him to wear a mask, he'd be happy to. Needless to say, I was an absolute wreck when I got home.

I've had several other situations occur, the post office being the worst, where I call ahead, hear all the right things, and then experience nothing of what was described to me. I actually think they are pulling this bait and switch thing on purpose out of nastiness.