HomeLatest ThreadsGreatest ThreadsForums & GroupsMy SubscriptionsMy Posts
DU Home » Latest Threads » Forums & Groups » Main » General Discussion (Forum) » When businesses don't com... » Reply #13

Response to Rorey (Original post)

Wed Sep 16, 2020, 04:06 AM

13. Write it all down in the morning. Double check facts with your daughter. Write a letter.

Ask her if she would like to write the letter, or if she would prefer you to do it.

You and your family have spent a lot of money there over the years; itís not just one person who is going to be upset. This is about their obligations to be respectful, and about everyoneís health. You can tell them they will lose a lot more than one customer over this ó you have a family.

Here are some things you might say, and I hope this helps:

Dear Regional Manager/Name:

My family has been customers of your store for X number of years. We have, until now, enjoyed the experience and the products available.

However, something just happened that greatly concerns me. My daughter has serious health issues (donít specify what; itís none of their business) that require she wear a mask and socially distance in this time of pandemic. Doctorís orders. (You donít have to mention the doctor is named Fauci)

While shopping at X store located at Y address on Z date and time, she encountered an employee who (explain what) bumped her in the aisle, was rude and confrontational about wearing her mask, then called a security guard who was also rude and confrontational and said he was sick of the mask police while getting very close, and she had to leave the store.

My phone calls (date, time, person) have been fruitless. I asked for (security tape, etc) and have received no answer. I feel I have been blown off.

I want a phone call from the actual manager indicating you have dealt with this incident by educating your employees about courtesy and safety. I want to hear back from you about the education of your employees.

We are very upset about this, and if you cannot or will not respond you will lose all of us as customers ó not just my daughter. We will also not hesitate to tell our friends.

Thank you for your attention to this matter,
Name
Address
Phone number

CC: Store Manager
Corporate Boss

(Here is something to leave out:
Any reference to her history of domestic abuse. That would open her to bullying from cruel people.)

Reply to this post

Back to OP Alert abuse Link to post in-thread

Always highlight: 10 newest replies | Replies posted after I mark a forum
Replies to this discussion thread
Arrow 63 replies Author Time Post
Rorey Sep 16 OP
Flaleftist Sep 16 #1
BigmanPigman Sep 16 #3
Rorey Sep 16 #41
PatSeg Sep 16 #51
NJCher Sep 16 #2
cayugafalls Sep 16 #4
Claire Oh Nette Sep 16 #20
Rorey Sep 16 #42
Claire Oh Nette Sep 16 #56
Ms. Toad Sep 16 #5
Buckeye_Democrat Sep 16 #7
Rorey Sep 16 #40
Buckeye_Democrat Sep 16 #6
yonder Sep 16 #8
Rorey Sep 16 #39
Maraya1969 Sep 16 #9
Rorey Sep 16 #37
KT2000 Sep 16 #10
Rorey Sep 16 #35
wnylib Sep 16 #11
Rorey Sep 16 #33
wnylib Sep 16 #58
wnylib Sep 16 #59
Demobrat Sep 16 #12
pnwmom Sep 16 #15
Rorey Sep 16 #32
LineReply Write it all down in the morning. Double check facts with your daughter. Write a letter.
Hekate Sep 16 #13
Rorey Sep 16 #31
DFW Sep 16 #14
Rorey Sep 16 #30
DFW Sep 16 #38
Rorey Sep 16 #44
DFW Sep 16 #55
flor-de-jasmim Sep 16 #16
Rorey Sep 16 #29
ms liberty Sep 16 #17
Rorey Sep 16 #28
ms liberty Sep 16 #50
ms liberty Sep 16 #18
Rorey Sep 16 #27
ms liberty Sep 16 #49
Rorey Sep 16 #52
pecosbob Sep 16 #19
Rorey Sep 16 #25
pecosbob Sep 17 #63
phylny Sep 16 #21
Rorey Sep 16 #23
tanyev Sep 16 #22
Rorey Sep 16 #24
Meowmee Sep 16 #26
Rorey Sep 16 #43
Meowmee Sep 16 #57
johnp3907 Sep 16 #34
Rorey Sep 16 #36
MissB Sep 16 #45
roamer65 Sep 16 #46
Rorey Sep 16 #54
sarcasmo Sep 16 #47
Hotler Sep 16 #48
Rorey Sep 16 #53
JesterCS Sep 16 #60
Rorey Sep 17 #61
JesterCS Sep 17 #62
Please login to view edit histories.