General Discussion

Gormy Cuss

(30,884 posts)

63. Part of being a manager is dealing effectively with difficult customers.

Wed Sep 26, 2012, 02:14 AM

Sep 2012

Assuming the events are as presented, the manager losing his cool IS worthy of serious disciplinary action. If I as a manager ever said something like that to a customer I'd expect a severe penalty --at a minimum I'd expect to be knocked back down a rung on the corporate ladder. It also wouldn't surprise me if I was fired.

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Kroger manager mocks woman for using food stamps [View all] obamanut2012 Sep 2012 OP

"He also should feel lucky I didn't witness his abuse" skeewee08 Sep 2012 #1

Me makes three. I'd have... well, use your imagination. DCKit Sep 2012 #56

They are so pompous and hateful treestar Sep 2012 #2

He should be demoted, not fired. Lest he fall victim to poverty. And foodstamps. nt Eleanors38 Sep 2012 #3

Perhaps it would be just the lesson in life he needs if he were to have a brush with poverty. Skidmore Sep 2012 #7

Frankly the regional manager (if that is the organization) should make him apologize. nt Eleanors38 Sep 2012 #20

Yup, and take some kind of sensitivity training obamanut2012 Sep 2012 #24

Welcome to DU, Eleanors38! It's amazing - the cruelty! Is that really what we've become? calimary Sep 2012 #52

He should be demoted so far Drale Sep 2012 #53

Good idea, He would probably penalized by unemployment, if he quit after being made bag boy. justice1 Sep 2012 #57

merchant mocks customer for paying for product. unblock Sep 2012 #4

Yeah, sounds like the manager is Cha Sep 2012 #15

Fox Boobs is NOW HIRING! alp227 Sep 2012 #47

Exactly. Mopar151 Sep 2012 #64

Dear asshole Kroger manager... Oilwellian Sep 2012 #5

California now has EBT cards that look like a Visa with "swipe and pay" cr8tvlde Sep 2012 #6

The stamps have been gone for at least a decade. Its like a debit card now that can only be used for Erose999 Sep 2012 #10

Most states do, but the design on the card is often very distintive. (nt) jeff47 Sep 2012 #29

It is here obamanut2012 Sep 2012 #30

Here is one AAO Sep 2012 #38

In Texas they are white... awoke_in_2003 Sep 2012 #32

Like this? AAO Sep 2012 #39

Yep, that's it. nt awoke_in_2003 Sep 2012 #45

I think they're pretty unmistakable anywhere TroglodyteScholar Sep 2012 #55

In PA it is green and sez ACCESS real big on it........... kooljerk666 Sep 2012 #36

I hope they don't transfer that rat basterd to Athens. I shop at Kroger. They have always treated me Erose999 Sep 2012 #8

Soon he'll be laughing at himself on the unemployment line! Walk away Sep 2012 #9

Be hilarious if he was reduced to using food stamps (nt) Jeff In Milwaukee Sep 2012 #75

"So either way we're doomed" Nerger says about Obama and Romney deutsey Sep 2012 #11

So she's on state-funded dialysis but she's opposed to government spending and hc reform? yardwork Sep 2012 #13

It's like that Craig Nelson quote: deutsey Sep 2012 #18

"Keep your government hands off my Medicaire!" nt Eleanors38 Sep 2012 #22

Yup obamanut2012 Sep 2012 #25

This message was self-deleted by its author cr8tvlde Sep 2012 #42

"So I don�t see any point in voting.� Bandit Sep 2012 #23

People are fucking stupid, this is why it's so tough to pass things like single payer JI7 Sep 2012 #50

did he also say... Enrique Sep 2012 #12

Thats exactly what he said, if you read the article, lol. Erose999 Sep 2012 #17

WT F*cking Hell? ProfessionalLeftist Sep 2012 #14

I have a 16 year old son (eats twice his weight in food/day) etherealtruth Sep 2012 #48

She must be doing the at home dialysis - where you are hooked up while you sleep sammytko Sep 2012 #16

Dear Kroger manager - welcome to the world of Food Stamps LynneSin Sep 2012 #19

He's lucky I'm not manager 47of74 Sep 2012 #21

Apparently only the expensive JUNK covered by corporate coupons is worthy of Kroger's approval. nt patrice Sep 2012 #26

Seems to me like a COMPETENT grocery store manager WOULD know what is covered. lpbk2713 Sep 2012 #27

The grocery store scanners know blogslut Sep 2012 #44

That's exactly what happened. After the items were rung up, it showed she owed $10 for Honeycombe8 Sep 2012 #60

I think Anonymous should publish his phone number and personal posts from FB gateley Sep 2012 #28

Is there a phone number or numbers we should be calling? Care Acutely Sep 2012 #31

It's the arrogance from the assumptions that people of limited imagination & intelligence make Bernardo de La Paz Sep 2012 #33

Well excuse me that I work for a living and don't rely on food stamps AlbertCat Sep 2012 #34

Krogers offered her a $15 gift card for the humiliation and ridicule & personal attack. n/t Jumping John Sep 2012 #35

Kroger Mgrs are allowed to humiliate customers for $15. lpbk2713 Sep 2012 #37

If that was $150, it might be okay obamanut2012 Sep 2012 #41

Try adding a couple 0's to that and add a pink slip for the manager Care Acutely Sep 2012 #71

What gets me is he feels this attitude will get him ahead in life.... Spitfire of ATJ Sep 2012 #40

What a brownshirt. Starry Messenger Sep 2012 #43

I used to live within walking distance of that store and shop there regularly TroglodyteScholar Sep 2012 #46

If voting machines are evil and rigged, alp227 Sep 2012 #49

In places where they can't completely rig the vote... TroglodyteScholar Sep 2012 #54

The sack of crap manager is one job away from needing food stamps, himself Warpy Sep 2012 #51

Just let them know how I felt mick063 Sep 2012 #58

No no no no no. The mgr shouldn't be demoted or fired. They got into argument.... Honeycombe8 Sep 2012 #59

WTF are you talking about?... GReedDiamond Sep 2012 #61

Wrong. Brewinblue Sep 2012 #62

I read the article, as linked from the OP... GReedDiamond Sep 2012 #67

Zero excuse for managers in an industry like this obamanut2012 Sep 2012 #73

You have an opinion. I have an opinion. The food AUTOMATICALLY rings up for food stamps... Honeycombe8 Sep 2012 #74

If I was his employer, I would have fired him if possible obamanut2012 Sep 2012 #77

I read the article (not articles) which was linked to from the OP... GReedDiamond Sep 2012 #78

Part of being a manager is dealing effectively with difficult customers. Gormy Cuss Sep 2012 #63

bullshit Skittles Sep 2012 #65

If that version was true, which it isn't, it would be even worse obamanut2012 Sep 2012 #72

DISGRACEFUL, if I had heard that he would gotten such a tongue lashing his ears would bleed! nt Raine Sep 2012 #66

That manager is an idiot Incitatus Sep 2012 #68

Poor lady's got enough problems agentS Sep 2012 #69

"Well excuse me for needing to eat!" ck4829 Sep 2012 #70

Oddly enough Turbineguy Sep 2012 #76

Kroger took over here and fired all the union peeps... now the stores suck DonRedwood Sep 2012 #79

The US is SO divided that even employees/employers are taking stands in their own workplace lebkuchen Sep 2012 #80