Kroger manager mocks woman for using food stamps

[Honeycombe8]

74. You have an opinion. I have an opinion. The food AUTOMATICALLY rings up for food stamps...

When the cashier told her she owed $10 (the scanner says), she started arguing that she didn't owe $10, that the items were covered by food stamps. She was correct, of course, being an experienced food stamp user. The manager was called, who just re-stated the obvious...that the SCANNER says the items weren't covered. Ultimately the mgr found out the items WERE covered (the articles about this don't say how they found out). That was after about a one-half hour ARGUMENT between the customer and the mgr. At the end customer says something like, "told you so...." implying the mgr didn't know about what food stamps cover, to which the mgr responded the awful comment WHY he didn't know what food stamps cover......something akin to him being a worker and not relying on food stamps.

Just an argument. Her version only. All facts not in. Mgr said something he shouldn't have after a 1/2 hour heated argument (I regard the argument as more important than the statement, actually....a mgr should never get into a one-half hour argument with a customer).

Everyone needs to move on. No big deal. Makes me wonder WHY the customer would go public and make a small incident like this public and try to get a working person in trouble. It's like my sister, a difficult person, to be sure. She once worked as a cashier at a convenience store. She was rude to a customer, according to the customer. That was probably true. But he (a suited up, good income man) takes the time to write a formal letter to the corporate office and CEO of my sister's company, complaining about her. Needless to say, she was fired. Now...WHO would go to the trouble to cost a working person his or her job because of one incident?

I repeat...what kind of person would go to the trouble of trying to cost someone his or her job over one incident? It happens. People have bad days. Sometimes things are said. Sometimes CUSTOMERS are difficult and the worker doesn't handle it well.

I stand firm in my opinion. This is no big deal.