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In reply to the discussion: Abused? Need to get out of your cell phone contract to escape your abuser? [View all]freedom fighter jh
(1,784 posts)Sprint lies about the contract when you sign up.
I had to break my Sprint contract and the penalty was more than it should have been according to the formula they gave me when I signed up. Wouldn't have been too bad because my new company, Credo, promised to refund the penalty. But Sprint refused to send the final bill. They just wanted me to pay it, kept insisting that the hard copy I was asking for was a "duplicate," told me that "maybe" they might be able to print it for me if I came to their store, and then they were too busy trying to slime new customers into signing up. Jerks.
Even if I didn't have to pay the penalty in the end, I still wanted to know why it was so high. Got some manager to explain to me the formula they use. I pointed out that that was not the same formula I had been told at sign-up. He said no, the real formula is too complicated to explain. I said, "So Sprint lies." "No," he said, "of course not. Sprint doesn't lie."
Jerks. I want nothing to do with them.