General Discussion

Bev54

(13,347 posts)

41. I used to work at a bank and that was a problem 20 years ago and

Mon Apr 19, 2021, 03:29 PM

Apr 2021

is getting worse. What I would suggest is you attend your financial institution and ask someone in the branch to give you a business card with a direct number on it so you can phone the branch directly and they can field your call and direct you to the correct person in the branch. I worked on the business side but any clients or anyone who complained when they found out I worked there, I would do the same for them, give them my business card or if in the branch a card from someone on the personal banking side. It was a frustrating for us as our clients because we got the wrath of the clients coming in. These decisions are made at the executive level not the branch.

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Rant - Why aren't companies hiring for customer service!!!!! [View all] hamsterjill Apr 2021 OP

Unfortunately, the customer service area is a nightmare job...from what I've heard. Taking SWBTATTReg Apr 2021 #1

They are. . . In India. TheBlackAdder Apr 2021 #51

Sometimes the indians are ok. lindysalsagal Apr 2021 #53

I was getting the canned responses that didn't quite fit with the issue. 1.5 hours later call ended. TheBlackAdder Apr 2021 #54

Because they don't have to SheltieLover Apr 2021 #2

I work in CS. forgotmylogin Apr 2021 #28

I figured it was like this. hamsterjill Apr 2021 #57

One of my big pet peeves is getting the recorded message on a marathon hold like this Dustlawyer Apr 2021 #3

Yes and when they have those messages, they repeat them every 30 seconds or so csziggy Apr 2021 #29

The last 2 times I had the call back option they never called back. Dustlawyer Apr 2021 #49

Oh, that stinks - what company? nt csziggy Apr 2021 #50

One was Chase Bank. I don't remember the other. Dustlawyer Apr 2021 #55

Thanks - I'll put Chase on my list of companies to avoid. nt csziggy Apr 2021 #56

Well, first off Miguelito Loveless Apr 2021 #4

LOL! So true. Diamond_Dog Apr 2021 #9

COVID-19 has disrupted customer service a lot. MineralMan Apr 2021 #5

I am always polite. hamsterjill Apr 2021 #14

Ah. I understand. You talked to someone who didn't understand MineralMan Apr 2021 #18

Thank you for the Phonetic Alphabet csziggy Apr 2021 #30

I never heard of phonetic numbers. I don't get how 5 is fife. 3 is tree? 9 is miner? Huh? Jetheels Apr 2021 #42

9 is Niner. MineralMan Apr 2021 #48

Oh right niner. But really, Jetheels Apr 2021 #61

Those numerical phonetics were designed MineralMan Apr 2021 #65

Ok I researched this and one website calls it aviation English. Jetheels Apr 2021 #67

Cable company... MissMillie Apr 2021 #6

That was quick. I got a phone message wnylib Apr 2021 #37

I sympathize with you, hamsterjill.There is an article Diamond_Dog Apr 2021 #7

"I used to be a people person, but people ruined it." mwooldri Apr 2021 #8

Customer service died some time ago. At this point they just take your $$ and give you the finger. live love laugh Apr 2021 #10

Comcast showed them the way from over forty years ago csziggy Apr 2021 #31

Comcast is HORRIBLE. I recently spent two hours on the phone only to be hung up on. live love laugh Apr 2021 #33

Yes - they were bad in the mid-1970s and from I hear, have just gotten worse csziggy Apr 2021 #34

Try looking for a human to talk to at AT&T. Unbelievable. n/t SheilaAnn Apr 2021 #11

That's intentional. TwilightZone Apr 2021 #12

Unfortunately this has been the norm for years. Throck Apr 2021 #13

It IS the norm. hamsterjill Apr 2021 #15

We do demand better. Throck Apr 2021 #16

I guess that's right. hamsterjill Apr 2021 #17

"But I know that no one gives a shit." Jedi Guy Apr 2021 #35

Too much money is going to profits. Joe Biden is pwb Apr 2021 #19

0 doesn't always work anymore. Too many people were onto it so companies have changed it ZonkerHarris Apr 2021 #26

On hold for over 6 hours with California EDD ripcord Apr 2021 #20

Customer service is a joke Runningdawg Apr 2021 #21

Customer service reps are run into the ground. And they are viewed as Politicub Apr 2021 #22

They are figuring out that they don't have too fescuerescue Apr 2021 #23

The purpose of a customer service line is not to help the customer. Midnight Writer Apr 2021 #24

CSRs are often very limited in scope as to what they can actually do. forgotmylogin Apr 2021 #58

It's not the fault of the Reps. It depends on the commitment of the company to service. Midnight Writer Apr 2021 #59

Realize that a lot of customer service is done by outsource companies. forgotmylogin Apr 2021 #60

I was just on hold for 40 minutes and then disconnected. Another 30 minute mark just passed.... ZonkerHarris Apr 2021 #25

My "favorite" line is. . . NQAS Apr 2021 #27

"we've had higher than normal call volume, so you have to wait." Jedi Guy Apr 2021 #38

It's not just customer service-- customers are the problem! Companies long ago realized... TreasonousBastard Apr 2021 #32

Customer service is expensive bucolic_frolic Apr 2021 #36

"Customer Service" has become a joke. Marie Marie Apr 2021 #39

That's not a bug, that's a feature! LittleGirl Apr 2021 #40

I used to work at a bank and that was a problem 20 years ago and Bev54 Apr 2021 #41

I tried my hand at customer service, once. fwvinson Apr 2021 #43

U.S. Customer Service is now U.S. Corporate Service ... aggiesal Apr 2021 #44

COVID spreads fast in crowded call centers IronLionZion Apr 2021 #45

I work in customer service...this thread has been a fun read. cayugafalls Apr 2021 #46

My son does tech support for a computer company helpisontheway Apr 2021 #47

A citibank rep just let the call die after 10 minutes: She couldn't be bothered. lindysalsagal Apr 2021 #52

They are, but salary levels are south of $15... i.e. starvation JCMach1 Apr 2021 #62

Telephone customer care here in Sweden is the best I have encountered. Celerity Apr 2021 #63

If I call my local credit union, someone in the office answers, usually a teller BradAllison Apr 2021 #64

Indeed they do. hamsterjill Apr 2021 #66