So, What Happens When A Large Appliance You Ordered Online

[csziggy]

60. Yes - though sometimes "white glove" is not in the delivery people's lexicon

Years ago I ordered a recliner from J C Penney and paid extra for white glove delivery. I checked on the web site and it said delivered inside and set up. Since I'd just had knee replacement surgery and my husband was working full time, I needed that service.

The delivery guys got here and unloaded the chair onto my front porch. Then they got ready to leave. They'd unboxed the chair before unloading it, so there was my new chair sitting outside - and they were going to drive off.

I called them out on it and they said they didn't have t bring it in. I pointed out the "white glove" designation on my invoice - they still didn't want to bring it inside. So I called J C Penney. Meanwhile they called their bosses. After a half hour stand off, they finally brought it in and put it where I needed it. I gave the guy each a $20 for their "inconvenience" but I was pretty pissed.

I had talked to the people at Penney's so I hope people after that didn't have the hassle I did.

Now, appliances - never a problem. The delivery people brought them in, set them up, and when we were replacing old units, hauled them off for a low extra fee.

I need to replace that recliner - it's over ten years old and showing it's age badly. But I will NOT be buying from J C Penney!