What if you need a roll-off dumpster? Do you want to use a local company?

[mwooldri]

6. Sometimes the national company is the local company.

I'm gonna name names here - Republic. They're the company who offers household waste pickup in our area - we live outside city limits so no municipal garbage service. When we needed a dumpster, we called Republic. Yep we got one of their blue dumpsters. We could have gone online and found that "national company" and rented a dumpster that way. For all we know it could have been a Republic dumpster or a Waste Management dumpster. You're right, I wouldn't have cared who delivered it. But we went with Republic since their already do our weekly household garbage.

Besides when it comes to trash, all business is local. I have zero problems with national companies offering a contact centre and then contracting out the actual service to local outfits. They benefit from having steady business and not having to run their own contact centre. Let each business do what it does best.