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5. "At first denied the woman was someone else"
Fri Sep 24, 2021, 02:20 PM
Sep 2021

Okay, a little lesson in customer service right there. Someone comes up and says you've made a grievous mistake, instead of denying that you could do any such thing, say, "What? Let's take a look." Don't confirm, don't deny, at least until you've had a chance to gather more information. "Hey Earl! Isn't that Ms. Archer there on the table in the embalming room?"

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