A company responds to a negative post on their facebook page with humor. Priceless. [View all]

[Hamlette]

http://www.adweek.com/adfreak/maxipad-brand-goes-blood-brilliant-reply-facebook-rant-144500

Brands often freeze up when they're criticized on Facebook. U.K. maxipad maker Bodyform makes the most of it. A week ago, a man named Richard Neill posted a rant on Bodyform's Facebook wall, humorously calling out the brand for false advertising—saying his girlfriend doesn't have happy periods like those depicted in the ads, but instead becomes "the little girl from the exorcist with added venom and extra 360 degree head spin." The post has gotten more than 84,000 likes. Rather than ignore it, Bodyform one-upped Mr. Neill with the video below, in which it pretends to fess up about its pathological lying. The clip is genius from the opening frames, as we see CEO Caroline Williams (actually played by an actress) pour herself a glass of blue water. "I think it's time we came clean," she says. "We lied to you, Richard, and I want to say sorry. … Sorry." She goes on to facetiously explain why the company has used metaphorical imagery in its ads rather than focusing on "the blood coursing from our uteri like a crimson landslide." It's an inspired bit of writing and performance, capped off by a hilarious ending.

(I posted in videos too but I never go there so I wasn't sure people would see this.)