..for my home land line/dsl and work land line/dsl. It is absolutely the worst telephone company I have ever had and I am 68 . Dealing with them when I moved my business a few miles and had to change my tel and fax number and get new internet set up was living hell. More mistakes than I have time to go into.
The actual tech guys who do the work are very good here- near Rochester, NY, but the "customer service" people are horrendous. It is a monopoly here so no choice.
But I can offer a suggestion. It IS POSSIBLE to get to a sort of 'personal rep. I have one in Arizona-- go figure-- and also one here in Rochester. I call the Rochester guy any time there is a problem and he is very good at fixing Frontier's screw ups..
Of course the once a week or so that the modem connection goes down is just something I have to live with.. No point in calling because they go through the same shit every time. "Have you recycled your modem?" Well, duh !! They have a reputation here of blaming everything on the customer's computer.
So, you have a lot of company... Maybe DU needs a Frontier Support Group. :>
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