A post bewailing self checkouts at the grocery store

[Ms. Toad]

58. Self-checkout v. store clerk.

I went shopping today in one of the only places which has a scanner that I refuse to use (it is the least user-friendly scanner I've ever encountered).

So I used a staffed checkout counter.

Out of 8 items:

Two were priced incorrectly.

One I wasn't watching closely, since it wasn't a sale item - price $1.30 higher than the shelf tag. I didn't catch it until I got home.
One was tied to my loyalty card. I caught that one, but had to do a fair amount of convincing to get changed (even though the loyalty card price was printed on the item) - $1.49 higher than what I should have been charged

One was crushed in bagging

I also bought a donut (identifiable because it's the only thing they sell in that bag). It was tossed in a bag first, followed by lemons, and two bags of peppers.

Had I scanned myself, the scanner would have failed on the two items. BUT - I would have caught both of them and had them corrected on the spot. Now I have to decide whether to go back to the store for the $1.30 refund on the one I didn't catch. And I guess a smashed donut tastes the same as an unsmashed one . . . but it would not have been smashed had I used self-checkout.