Screwing people over is now the law of the land [View all]

[mnhtnbb]

With credit to MOMFUDSKI for so succinctly identifying that business practice in another thread.

Damn! I have been thinking about cutting the cable cord for some time now. My Spectrum TV bill has gotten completely out of hand and I don't even have top tier service.

Well, dropping Disney/ABC/ESPN, etc suddenly on the opening weekend of college football season did it for me. And the nerve of Spectrum to suggest we--the customers --should contact Disney to complain? WTF? Spectrum is already non competitive due to all their extra charges. So I sat down yesterday and figured out I could save $100/ month by dumping Spectrum TV and signing up with YouTube TV for the same channels and add-ons. Successfully installed it on both my TV's and played with it awhile to see how much I'd need to learn to watch what I want. It will take me some time to get used to it.

Spectrum, of course, will only let you cancel by phone. Huh. Apparently, a gazillion other people were doing the same thing yesterday. It took me five phone calls, waiting for almost two hours total, before I finally got connected to someone who could actually process canceling service. And that was only because when I called at 4:30 am today, I was told they wouldn't have staff to take a cancellation order until 7 am. Finally, the 7 am call connected.

But, guess what? Spectrum does NOT prorate a final bill. If they did, I would be getting about $100. back for what I've already paid for the next two weeks in my billing period. There it is, though, in the fine print of their policies. No credit for services cancelled.

Jerks. I can't wait for Google Fiber to come to my community so I can switch to them for Internet service. I'll try to remember the no prorating policy when it comes time so I won't be paying two companies for the same period of service, especially when the service has just been reduced to less than expected while I'm expected to complain to some other company about it.

A$$holes.