Don't Be Evil - Cory Doctorow

[Hermit-The-Prog]

1. Well worth reading the whole thing.

When internal factions at tech companies argue about whether to make their services worse, there's a heavy weight tilting the scales towards enshittification. The lack of competition, an increase in switching costs for users and business-customers, and broad powers to prevent users from modifying the service for themselves all mean that even when a product gets worse, profits can still go up.