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FHRRK

(621 posts)
8. I would argue it is too expensive NOT to switch.
Wed Apr 17, 2024, 11:41 AM
Apr 17

Use a Cloud Based competitor and the costs will be quickly recovered.

The database and apps don’t suck, the company sucks because he is a Major Asshole and didn’t give two turds about his customers.

Was in numerous sales cycle where Oracle App sales reps would allow deals to go through with only one database license, when at a minimum 16 were needed. 25k per license. The tech rep would wait until the customer went live and then hit them with the extra fees.

Root cause, App reps didn’t get commission on DB license, so a business process that promotes screwing over customers from a software company that could put validations in to stop the transactions.

Similar flaws in user count, software doesn’t stop adding users over licensing agreement, easy to do, but they would rather audit after the fact a back bill customers. Similar flaw in App config, company might want Fin or MFg apps only, not HCM. Issue is users need to be defined in HCM, so if DB admin picked wrong option, Oracle would come back after the fact and charge a quarter million plus to the client. Didn’t matter that the client only used the base HCM set up user access, Oracle would give no forgiveness.

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