General Discussion

Gidney N Cloyd

(19,847 posts)

12. Doesn't anybody know how to run a damn retail store in this country?

Wed Dec 5, 2012, 12:00 PM

Dec 2012

Operations like Penney's and Sears shouldn't be falling apart like this. Seems like every time you hear of new management taking a store over the first thing they do is find a way to piss away customer loyalty and any semblance of 'brand' instead of treating those things like key assets and building from there. Sure. sometimes the model just stops working (Blockbuster) but people still do like to hop in their cars and shop.

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J.C. Penney Sees Risks in Morale, Efficiency as Employees Leave [View all] Purveyor Dec 2012 OP

Why do they want to change something that wasn't broken? Maybe they need the change at the southernyankeebelle Dec 2012 #1

Well, it was broken ... ParkieDem Dec 2012 #17

It's kind of sad to see what is happening to these stores. I remember living overseas as southernyankeebelle Dec 2012 #43

Not Broken? Jeff In Milwaukee Dec 2012 #26

Well for me I live in a rural area and our JCP is doing well as far as I know. southernyankeebelle Dec 2012 #42

Workforce reduction? Lydia Leftcoast Dec 2012 #2

They have been cleaning out their headquarters liberal N proud Dec 2012 #10

They now want to be JCP--more trendy--and this will explode in their faces,too. WI_DEM Dec 2012 #3

What is a "collection of branded shops"? How does this differ TwilightGardener Dec 2012 #4

My guess is that each department in the store is labeled as a separate store. ieoeja Dec 2012 #24

Sears does this with Land's End Jeff In Milwaukee Dec 2012 #27

I still find good stuff at Sears (even clothes), and still like their TwilightGardener Dec 2012 #37

When our JC Penney reorganized their store......I quit going. Hated it. eom a kennedy Dec 2012 #5

I was very disappointed with the new set-up, too. pacalo Dec 2012 #25

The stores look terrible now RockaFowler Dec 2012 #6

Yeppers. Me too. tanyev Dec 2012 #14

I go Saturday - I have that strange feeling too RockaFowler Dec 2012 #15

Not only that, try to get a clerk to help you...or even check you out Berlum Dec 2012 #23

Found the same thing last summer when shopping for socks: callous taoboy Dec 2012 #35

They'll be gone in a year. Brickbat Dec 2012 #7

I used to like shopping at Penny's. This is a terrible restructuring - attempt to Walmart the place leveymg Dec 2012 #8

"Okay, fellow board members, Aristus Dec 2012 #9

Oh, yes...the bonuses. pacalo Dec 2012 #34

I had not been inside a Penney's for years until recently. SheilaT Dec 2012 #11

Doesn't anybody know how to run a damn retail store in this country? Gidney N Cloyd Dec 2012 #12

Best Buy has changed for the worst too and.. ananda Dec 2012 #13

They're "Amazon's Showroom" but that means people are Coming Into The Store. A smart retailer... Gidney N Cloyd Dec 2012 #16

I am still going to Best Buy. RebelOne Dec 2012 #40

Me too, but I may be odd. When I buy something I want it in my hands then and there. Gidney N Cloyd Dec 2012 #44

It's hard, for sure ParkieDem Dec 2012 #20

I do most of my clothing shopping at Academy Sports & Outdoors. kentauros Dec 2012 #21

The Dillard's at the mall closest to me closed last year. pacalo Dec 2012 #38

Concentration of wealth has led to fewer shoppers. ieoeja Dec 2012 #30

MBAs will be the death of American business MrScorpio Dec 2012 #18

My dad used to say that about "Harvard MBAs" back in the 60's. Gidney N Cloyd Dec 2012 #28

Guess where JCP CEO Ron Johnson got his MBA. ieoeja Dec 2012 #32

Welcome to the new, improved... 99Forever Dec 2012 #19

I love the new JCP! Agschmid Dec 2012 #22

Morale tends to fall when you fire employees thelordofhell Dec 2012 #29

CEO should be FIRED Used to love JC, shame on him! Yupy Dec 2012 #31

Not to worry. jschurchin Dec 2012 #33

The Downward Spiral Of Corporatism Defined... KharmaTrain Dec 2012 #36

Thank the gods for Belk obamanut2012 Dec 2012 #39

Ust to be my fav store, do not like the new JP at all! watercolors Dec 2012 #41