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proud2BlibKansan

(96,793 posts)
16. Here's what my friend did when she had a problem with Verizon
Sun Dec 23, 2012, 04:20 PM
Dec 2012

She wanted a new phone and when she called customer service they said yes she was eligible for an upgrade but when she went into the store they told her no she wasn't eligible.

So she made a 6 foot long banner that said VERIZON LIES and she and her husband stood in front of the store holding it. They weren't there long, she said less than an hour. The regional manager came out and brought her into the store and ended up giving her the phone she wanted plus an upgrade for everyone on her family plan. And at a discounted price. He apologized and told her that he was mortified that she had to go this extreme to get his attention, that he had raced to this store when the employees called to tell him she was out there with this sign and he was shocked that none of them had come out to talk to her.

So I would recommend trying this. It works.

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I'm being FUCKED by Verizon [View all] UnrepentantLiberal Dec 2012 OP
They retroactively changed my plan for me when I was making a lot of volunteer calls for Obama diane in sf Dec 2012 #1
That's the thing. UnrepentantLiberal Dec 2012 #8
Not that... Sekhmets Daughter Dec 2012 #2
you should never ignore a collection agency dlwickham Dec 2012 #3
Thanks...but Sekhmets Daughter Dec 2012 #4
you're welcome dlwickham Dec 2012 #7
is this a cell phone or landline diabeticman Dec 2012 #5
Cell phone. UnrepentantLiberal Dec 2012 #6
Go with a PAYGO company such as Virgin Mobile or one you can pick up at the Whovian Dec 2012 #9
Are you still in your contract? Lokey Dec 2012 #10
I think I'm about a year in. UnrepentantLiberal Dec 2012 #14
There are a few things you can check. Separation Dec 2012 #11
.45 per minute jackbenimble Dec 2012 #12
It's not in collections. UnrepentantLiberal Dec 2012 #13
Sorry, got you mixed up with the person who said theirs went to collections. jackbenimble Dec 2012 #15
Here's what my friend did when she had a problem with Verizon proud2BlibKansan Dec 2012 #16
Latest Discussions»General Discussion»I'm being FUCKED by Veriz...»Reply #16