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Orrex

(67,158 posts)

1. What does AI have to do with this?

Reply to bucolic_frolic (Original post)

Thu Mar 26, 2026, 07:35 AM

Mar 26

Anyone who’s worked in customer-facing jobs knows that there are any of 100 million ever-changing reasons why an interaction might go one way or another, many of which have nothing to do with the transaction at hand.

Management in those jobs apply all sorts of incentives and disincentives to store policies, none of which requires the checker to be on the take.

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Highlight:

How's that AI customer service going? [View all] bucolic_frolic Mar 26 OP

What does AI have to do with this? Orrex Mar 26 #1

Phone company AI chat bots walk you through a series of questions bucolic_frolic Mar 26 #2

I got the impression that your interaction with the checker was face to face with a human Orrex Mar 26 #3

Oh yes, the checker was face to face, the point being the similarity bucolic_frolic Mar 26 #4