"An openly hostile relationship" -- how consumers are treated by major corporations

[Bumbles]

16. Back in the day . . .

. . . for Christmas my mother gave me a Cuisinart a couple of years after they were first introduced. She questioned my sanity for wanting one - she asked, I answered, and later got her one. The center post jammed while slicing pepperoni. I called the company and spoke to a customer service representative. She gave me instructions for shipping it to them so they could repair it. It was sent back to me, not only repaired, but with a new lid, the old one having been gouged. It is now forty-nine years old and still going strong.

Prior to that, I had a wool Pendleton coat that I wore throughout college and into my early marriage years. The lining had begun to shred. I called Pendleton, spoke to a customer service person, and sent the coat to them for relining, at no cost to me.

Those were the days. Lostnfound, aren't we fortunate to have those days to remember?