General Discussion
In reply to the discussion: American Made Christmas lights vs. Chinese Made Christmas lights [View all]BrotherIvan
(9,126 posts)We 100% guarantee all our work. If there is a defect or a product does not hold up, we replace it. We make blankets and items for babies and kids which take a lot of wear and washing. We have used the very best fabrics and notions available and have tested them again and again, so we know they last (but because we use only natural fibers, we do not claim they are indestructible). Though we know people may take advantage of that guarantee--it hasn't happened yet--we prefer to have satisfied customers who buy from us again and again. They hand it down or use on the next child. That's quite a boast when talking about baby gear.
The dominant company who makes similar product is all made in China of completely inferior materials. Made for children by children. Many of their customers complain in reviews that the fabric quickly tore or disintegrated in the wash. But they sell in all the big retailers and spend far more on their advertising juggernaut than their products. We can't afford the margins of the big retailers because our costs are too high and so have chosen to sell online. We rely on word of mouth and are doing surprisingly well. People who take the time to search out quality are happy to find us.
We all are trying to build a company to be proud of, where the craftspeople are paid fairly and our product is the best it can be. None of us are looking to get rich, we just want to put our effort toward something worth doing. Sometimes people think it's crazy, they've bought into the idea that a company exists solely to gauge as much profit out of as possible. It's very old-fashioned and rather shocking to think that the success of the company can be based on something besides extraordinary profit. And I don't mean just to talk about our company, there are LOTS of small companies springing up all over with the same mission sold through Etsy or Amazon with amazingly innovative, high-quality work. I'm just hoping that more people see the value of high quality over cheap junk.