General Discussion

BattyDem

(11,075 posts)

19. Amazon.com's customer service has always been very helpful to me

Sat Feb 2, 2013, 06:55 PM

Feb 2013

I had a similar problem in December. I ordered something, it was shipped 2nd Day via UPS and they delivered it to the wrong address. I contacted UPS and they said I had to contact Amazon.com. (UPS wouldn't do a thing unless Amazon.com contacted them.)

So, if you're interested, here's the Amazon.com contact info:

866-216-1072 (This is their automated help number - not sure if you can get connected to a person.)

Or you can go to their "Contact Us" page, enter your phone number and someone from Amazon will call you back right now or at the time you specify. (This is how I contact them. It's fast and convenient. Last time, I spoke to a guy named Barry, who was AWESOME!)

FYI - to get to the "Contact Us" page ...

Click the 'Help" link at the top of Amazon.com's main page.
The "Contact Us" button is on the right side of the help page. Just follow the instructions - it's easy. If you request an immediate call back, there's no waiting at all!

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I Am Thoroughly Disgusted w/ Amazon and UPS [View all] dballance Feb 2013 OP

Had a problem with UPS shipping in the Spring Sherman A1 Feb 2013 #1

Thanks, I'll try that. /eom dballance Feb 2013 #4

good idea. too bad people have to resort to such things, but that's what you get when you HiPointDem Feb 2013 #5

I'm waiting on an Amazon book order Viva_La_Revolution Feb 2013 #2

kr. HiPointDem Feb 2013 #3

How far is the intended customer i.e. how bad did they eff up? Miles or States? JaneyVee Feb 2013 #6

I Have No Idea. dballance Feb 2013 #10

There was no address on the shipment? JaneyVee Feb 2013 #12

Yes, MY Address dballance Feb 2013 #15

Ahh, I see. Sounds fishy. Make sure your account wasn't hacked & credit card info. JaneyVee Feb 2013 #16

I've called Amazon before... pipi_k Feb 2013 #7

I have a phone number for Amazon costumer service darkangel218 Feb 2013 #8

So, that's where my books went! cbayer Feb 2013 #9

Well "Just Keep It" Says a LOT for How Big Their Margins Must Be dballance Feb 2013 #13

I does say that. It also says that shipping costs are a big piece of cbayer Feb 2013 #17

Ordered a phone from T-Mobile a couple of years ago. kiva Feb 2013 #11

Well, no surprise why they're struggling to stay in business then is it? dballance Feb 2013 #14

What I thought at the time. kiva Feb 2013 #22

Yep, I Typically Get Really Good Info here on DU. /eom dballance Feb 2013 #23

I don't see where UPS is the problem. cloudbase Feb 2013 #18

The Problem with UPS is they Told Me They Would Do Something and Didn't dballance Feb 2013 #20

It may not be Amazon - it may be a problem between the Amazon and UPS systems BattyDem Feb 2013 #21

Amazon.com's customer service has always been very helpful to me BattyDem Feb 2013 #19

Someone else JustAnotherGen Feb 2013 #24