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BattyDem

(11,075 posts)

21. It may not be Amazon - it may be a problem between the Amazon and UPS systems

Sat Feb 2, 2013, 07:10 PM

Feb 2013

2 months ago, I ordered something from Amazon and it was shipped via UPS 2nd Day. UPS delivered it to the wrong address.

When I called, Amazon Customer Service pulled up the shipping label and tracking info for my package and they had the correct address. They called UPS and found out that, for some reason, UPS delivered it to a completely different address in the next town over. UPS had my town name listed as the street name. They had my zip code, but it wasn't delivered in my town. They couldn't explain why any of this happened. Amazon reshipped the item overnight at no cost to me. UPS finally delivered the original package four days later and the address on the label was 100% correct, even though UPS told Amazon they had a different address.

Bottom line: there was no reason for my package to be delivered to a different house on a different street in a different town to a person with a different name ... but it was. LOL

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I Am Thoroughly Disgusted w/ Amazon and UPS [View all] dballance Feb 2013 OP

Had a problem with UPS shipping in the Spring Sherman A1 Feb 2013 #1

Thanks, I'll try that. /eom dballance Feb 2013 #4

good idea. too bad people have to resort to such things, but that's what you get when you HiPointDem Feb 2013 #5

I'm waiting on an Amazon book order Viva_La_Revolution Feb 2013 #2

kr. HiPointDem Feb 2013 #3

How far is the intended customer i.e. how bad did they eff up? Miles or States? JaneyVee Feb 2013 #6

I Have No Idea. dballance Feb 2013 #10

There was no address on the shipment? JaneyVee Feb 2013 #12

Yes, MY Address dballance Feb 2013 #15

Ahh, I see. Sounds fishy. Make sure your account wasn't hacked & credit card info. JaneyVee Feb 2013 #16

I've called Amazon before... pipi_k Feb 2013 #7

I have a phone number for Amazon costumer service darkangel218 Feb 2013 #8

So, that's where my books went! cbayer Feb 2013 #9

Well "Just Keep It" Says a LOT for How Big Their Margins Must Be dballance Feb 2013 #13

I does say that. It also says that shipping costs are a big piece of cbayer Feb 2013 #17

Ordered a phone from T-Mobile a couple of years ago. kiva Feb 2013 #11

Well, no surprise why they're struggling to stay in business then is it? dballance Feb 2013 #14

What I thought at the time. kiva Feb 2013 #22

Yep, I Typically Get Really Good Info here on DU. /eom dballance Feb 2013 #23

I don't see where UPS is the problem. cloudbase Feb 2013 #18

The Problem with UPS is they Told Me They Would Do Something and Didn't dballance Feb 2013 #20

It may not be Amazon - it may be a problem between the Amazon and UPS systems BattyDem Feb 2013 #21

Amazon.com's customer service has always been very helpful to me BattyDem Feb 2013 #19

Someone else JustAnotherGen Feb 2013 #24